Online Account

I’m having problems with my activation link, what do I do?

If your activation link has expired, you’ll need to contact us and confirm your date of birth and full address. …

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How do my pension contributions show on my Online Account transactions?

If you’re new to The People’s Pension, you might be wondering why you can’t see any pension contributions on your …

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How do I update my personal details?

You can update your address, telephone number, mobile number and email address in your Online Account. If you haven’t set …

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My Online Account has been locked as too many incorrect login attempts were made. What do I do?

You can reset your Online Account quickly and easily by clicking on the link below: Reactivate my account This will …

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Can I manage my account online?

You can manage your pension pot online by registering for an Online Account. This will let you: move your other pension …

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How do I set up my Online Account?

Your Online Account is quick and easy to set up: Go to the Online Account registration webpage. Enter your details – …

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I’m trying to set up my account but I get the message ’Sorry, an error occurred while processing your request’. What do I do?

It may be that you’ve entered some information incorrectly (ie your National Insurance number should be entered without spaces between …

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I can’t find my customer number, where is it?  

This will be your customer number, which is a 7 or 8-digit number. When your employer signed you up to …

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I’ve tried to set up an account with number you sent me but it says that I have account already. What do I do?

If you’ve already activated your Online Account, you can reset the details and start afresh by clicking on the following …

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I’ve tried to set up an Online Account but keep getting told my details don’t match my customer number?

It’s likely that we hold different information to the details you’re inputting. It could be that we have an incorrect …

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