Online Account
I need to change my last name after getting married, how do I do this?
We’ll need to see proof of your change of name by sending us anything from list A in our ‘Confirming …
I’m having problems with my verification code, what do I do?
It might be that your verification code has expired. The verification codes we send by email or text message are …
How do I update my personal details?
You can update your address, telephone number, mobile number and email address in your account. If you haven’t set up …
My account has been locked as too many incorrect login attempts were made. What do I do?
You’ll need to follow a few simple steps to quickly and easily reset your account. If you need help setting …
How do I set up my account?
Your account is quick and easy to set up. You’ll need the following: Your customer number (found in any letter …
Can I manage my account online?
You can manage your pension pot online by registering for an account. This will let you: move your other pension …
I’ve tried to set up an account but keep getting told my details don’t match my customer number?
It’s likely that we hold different information to the details you’ve input. It could be that we have an incorrect …
I’ve tried to access my account and I’ve got the message that my credentials aren’t recognisable. What do I do?
Your password should have included a lower and upper case letter, a number and a special character eg &, %, …
I’ve tried to set up an account with the number you sent me but it says that I have an account already. What do I do?
If you’ve already activated your Online Account, you can reset the details and start afresh. If you need help setting …
I can’t find my customer number, where is it?
This will be your customer number, which is a 7 or 8-digit number. When your employer signed you up to …