Online Account

How do my pension contributions show on my Online Account transactions?

If you’re new to The People’s Pension, you might be wondering why you can’t see any pension contributions on your …

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Can I manage my account online?

You can manage your pension pot online by registering for an Online Account.  This will let you: move your other …

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How do I set up my Online Account?

Your Online Account is quick and easy to set up. Go to: www.bandce.co.uk/onlineaccount Click on ‘Set Up Online Account’. Enter …

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Can you set up an Online Account for me?

No, we’re unable to set up an Online Account on your behalf. To set up an Online Account you’ll need …

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I’m trying to set up my account but I get the message ’Sorry, an error occurred while processing your request’. What do I do?

It may be that you’ve entered some information incorrectly (ie your National Insurance number should be entered without spaces between …

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I can’t find my customer number, where is it?  

Your customer number is a 7 or 8 digit numerical number. When your employer signed you up to The People’s …

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I’ve tried to set up an account with number you sent me but it says that I have account already. What do I do?

If you’ve already activated your Online Account, you can reset the details and start afresh by clicking on the following …

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I’ve tried to set up an Online Account but keep getting told my details don’t match my customer number?

It’s likely that we hold different information to the details you’re inputting. It could be that we have an incorrect …

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I’ve tried to access my Online Account and I’ve got the message that my credentials aren’t recognisable. What do I do?

Your password should have included a lower and upper case letter, a number and a special character eg &, %, …

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Do I have to activate my Online Account to start my pension?

No – Online Accounts are optional but setting up an account will make it easier for you to make the …

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