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Online Account

Can I manage my account online?

  You can manage your pension pot online by registering for an Online Account.  This will let you: move your …

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How do I set up my Online Account?

  Your Online Account is quick and easy to set up. Go to: www.bandce.co.uk/onlineaccount Click on ‘Set Up Online Account’. …

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How long does it take to set up an Online Account?

  You can be up and running within 90 seconds.  

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Can you set up an Online Account for me?

  No, we’re unable to set up an Online Account on your behalf. To set up an Online Account you’ll …

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I’m trying to set up my account but I get the message ’Sorry, an error occurred while processing your request’. What do I do?

  It may be that you’ve entered some information incorrectly (ie your National Insurance number should be entered without spaces …

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I can’t find my customer number, where is it?  

  Your customer number will appear on any letter that we’ve sent you, it may also appear as “your ref”. …

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I’ve tried to set up an account with number you sent me but it says that I have account already. What do I do?

  If you’ve already activated your Online Account, you can reset the details and start afresh by clicking on the …

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I’m trying to set up my Online Account using my customer number, however I’ve got an error message ‘Supplied details do not match customer number’. What do I do?

  It’s likely that we hold different information to the details you’re inputting. It could be that we have an …

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I’ve tried to set up an Online Account but keep getting told my details don’t match my customer number?

  It’s likely that we hold different information to the details you’re inputting. It could be that we have an …

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I’ve tried to access my Online Account and I’ve got the message that my credentials aren’t recognisable. What do I do?

  Your password should have included a lower and upper case letter, a number and a special character eg &, …

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Online Account

Can I manage my account online?

  You can manage your pension pot online by registering for an Online Account.  This will let you: move your …

View full answer >>

How do I set up my Online Account?

  Your Online Account is quick and easy to set up. Go to: www.bandce.co.uk/onlineaccount Click on ‘Set Up Online Account’. …

View full answer >>

How long does it take to set up an Online Account?

  You can be up and running within 90 seconds.  

View full answer >>

Can you set up an Online Account for me?

  No, we’re unable to set up an Online Account on your behalf. To set up an Online Account you’ll …

View full answer >>

I’m trying to set up my account but I get the message ’Sorry, an error occurred while processing your request’. What do I do?

  It may be that you’ve entered some information incorrectly (ie your National Insurance number should be entered without spaces …

View full answer >>

I can’t find my customer number, where is it?  

  Your customer number will appear on any letter that we’ve sent you, it may also appear as “your ref”. …

View full answer >>

I’ve tried to set up an account with number you sent me but it says that I have account already. What do I do?

  If you’ve already activated your Online Account, you can reset the details and start afresh by clicking on the …

View full answer >>

I’m trying to set up my Online Account using my customer number, however I’ve got an error message ‘Supplied details do not match customer number’. What do I do?

  It’s likely that we hold different information to the details you’re inputting. It could be that we have an …

View full answer >>

I’ve tried to set up an Online Account but keep getting told my details don’t match my customer number?

  It’s likely that we hold different information to the details you’re inputting. It could be that we have an …

View full answer >>

I’ve tried to access my Online Account and I’ve got the message that my credentials aren’t recognisable. What do I do?

  Your password should have included a lower and upper case letter, a number and a special character eg &, …

View full answer >>
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