I’ve tried to access my Online Account and I’ve got the message that my credentials aren’t recognisable. What do I do?

Your password should have included a lower and upper case letter, a number and a special character eg &, %, *, £. Your user ID is usually your email address. You should ensure you’re using an up-to-date web browser.

Alternatively, you can start afresh by resetting all credentials by clicking on myproducts.bandce.co.uk/Account/ActivationRequest?forgottenCredentials=True

If you need help setting up or resetting your Online Account, watch our video:

We’ll never contact you out of the blue to ask for any of your personal or account information, such as your password or sign in details.

Was this article helpful?

Please score it so we can improve and offer you more

 Members 4 people found this helpful