I’ve tried to access my Online Account and I’ve got the message that my credentials aren’t recognisable. What do I do?

Your password should have included a lower and upper case letter, a number and a special character eg &, %, *, £. Your user ID is usually your email address. You should ensure you’re using an up-to-date web browser.

Alternatively, you can start afresh by resetting all credentials by clicking on myproducts.bandce.co.uk/Account/ActivationRequest?forgottenCredentials=True

If you need help setting up or resetting your Online Account, watch our video:

We will never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.

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