Online Account

My Online Account has been locked as too many incorrect login attempts were made. What do I do?

You can reset your Online account quickly and easily by clicking on the link below: Reactivate my account This will …

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I’ve forgotten my username, what do I do?

Your username is your email address. If you need help setting up or resetting your Online Account, watch our video: …

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I’ve forgotten my password or memorable word, what do I do?

If you’re not sure what your password for your Online Account is, you can reset it quickly and easily on our …

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How long is the activation link valid for?

The activation link is only valid until midnight the day it’s issued. If you need help setting up or resetting …

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I would like to view my account online but my activation code has expired, what do I do?

In order for us to send you an activation link, you’ll need to contact us at info@bandce.co.uk and confirm your …

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Why haven’t I received my activation link?

The previous links may not have been getting through to your inbox as they may have been blocked by your …

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I’ve forgotten my credentials, what do I do?

If you’ve forgotten your credentials you can reset your Online Account at: myproducts.bandce.co.uk/Account/ActivationRequest?forgottenCredentials=True We’ll send you an email to reset …

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How do I update my personal details?

You can update your address, telephone number, mobile number and email address in your Online Account. If you haven’t set …

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What personal details can I update online?

  Under ‘Personal Details’ you can update your: Address Telephone number Mobile number Email address (this will also change your …

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Can I change my address online?

  Yes, log in to your Online Account and click on ‘Personal Details’ – you can update your address here. …

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