Online Account

I’m trying to set up my account but I get the message ’Sorry, an error occurred while processing your request’. What do I do?

It may be that you’ve entered some information incorrectly (ie your National Insurance number should be entered without spaces between …

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How do I log into my account online?

If you wish to log in or set up your Online Account, please visit the log in webpage. If you …

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I’ve forgotten my password or memorable word, what do I do?

If you’re not sure what your password for your account is, you can reset it quickly and easily on our website. If you’re …

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Can I change my address online?

Yes, log in to your Online Account and go to the personal details page to update your address. You’ll receive an email …

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Can I change my beneficiary online?

Yes, you can do this in your Online Account. Select the ‘Manage’ button and then select ‘Beneficiaries’ from the tabs along …

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Can I change my contribution amount online?

Unfortunately, there isn’t currently the facility to amend your contribution rates through your Online Account. If you’re currently making payments into …

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I need to change my last name after getting married, how do I do this?

We’ll need to see proof of your change of name by sending us anything from list A in our ‘Confirming …

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