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You may be concerned about reports of market turbulence as a result of the Russia-Ukraine conflict and how this might affect the value of your pension savings.

Although there has been some turbulence in the stock markets, your pension continues to be managed as normal. The People’s Pension structures its investments to manage the risks caused by events such as the Ukraine crisis. We believe the best way to mitigate risk is to invest across the world in a diverse portfolio of assets and this helps us limit the impact of any single event on our members’ pension savings. As a result, only a very small proportion of our scheme assets are invested in Russia or in Russian companies. These investments are under review.

For more information, see Will the Ukraine crisis affect my pension?

Online help and support to find what you need fast

If you have a question, please:

  1. Find the answer on our coronavirus webpage, where we’ve gathered lots of helpful information to support the most common enquiries we’re getting from members, employers and advisers at the moment.
  2. If you can’t find the answers to your question online, get in touch by selecting the option that suits you best below and submitting an enquiry form.

To provide further help to our members throughout the week, we’ve decided to extend our opening hours.

We’ll now be open Monday through to Friday from 8.30am to 6pm.

Please note, we continue to be busier than usual, so you might need to wait a little longer to get through to our team. Your call is important to us so please hold and we’ll answer as soon as we can.

Please select the option that suits you best so we can get you in touch with the right team.


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I have an existing relationship with The People’s Pension or want to create one.

Payroll professional

I represent a payroll bureau or administer payroll for my company.

Search for your query in our Knowledge Base.

It’s almost the end of the tax year

We’ve answered our members’ most frequently asked questions about pension tax.

Find out more


If you need to tell us that a member has passed away or have another query.

Payroll software provider

I’d like to integrate with The People’s Pension or have an existing connection.


I’ve a company account with The People’s Pension or would like to set one up.


I’d like to make another enquiry or can’t find a category that describes me.

If you’re unhappy with something, visit our complaints page on the B&CE (The People’s Pension provider) website – so that we can make things right.