Contact us

Contact us through our online hub and we’ll be in touch as soon as we can.

At the moment, we can only answer some queries

We’re continuously monitoring the situation caused by the Coronavirus outbreak, with the health and wellbeing of our employees being of critical importance.

This means we are currently only able to respond to queries that have limited online guidance and are unable to be self-served via this channel. It also means that you may, temporarily, experience considerably longer than usual wait times.

Please rest assured that we are still operating and processing priority services as business as usual. We hope to return to our normal standards within our contact centre as soon as possible. We’re sorry for any inconvenience.

Please check our online help and support before getting in touch

Please select the option that suits you best so we can get you in touch with the right team.


I’ve an existing scheme or I’ve been enrolled into The People’s Pension by my employer.


I represent an employer who’s interested in setting up a scheme with The People’s Pension or have an existing account.


I’m a financial adviser with an existing relationship with The People’s Pension or I’m interested in creating one.

Payroll software provider

I’m interested in integrating with The People’s Pension or have a query regarding an existing connection.

Search for your query in our Knowledge Base.


If you need to notify us of a passing away of a member or have any queries in this area.

Payroll professional

I represent a payroll bureau or administer payroll for my company.


I work for myself and have a company account with The People’s Pension or am interested in setting one up.


If you want to make a general enquiry, a press enquiry or you cannot find a category that describes you.

If you’re unhappy with something, visit our complaints page on the B&CE (The People’s Pension provider) website – so that we can make things right.