Contact us

Contact us by submitting an enquiry form and we’ll be in touch.

We’re doing things a little differently

We’re continuously monitoring the situation caused by the coronavirus outbreak, with the health and wellbeing of our employees being of critical importance. Although we’re doing things a little differently, we’re still here for you. If you have a question, please:

  1. Find the answer on our coronavirus webpage, where we’ve gathered lots of helpful information to support the most common enquiries we’re getting from members, employers and advisers at the moment.
     
  2. If you can’t find the answers to your question online, get in touch by selecting the option that suits you best below and submitting an enquiry form, instead of calling.

Our phone lines are currently limited

We’ve made changes to our office environment to help keep our people safe. We are pleased to say that we can now safely, and gradually, increase the amount of phone support we have available for our customers in most urgent need.

Because this is limited right now, it could take longer than usual to get through. But if you do need to call, our member phone lines are open Monday-Friday, 9am-7pm and our employer phone lines are open Monday-Friday 10am-5pm for queries about submitting your employee data.

However, submitting an enquiry form online is usually the best way to get support, fast. Our teams are all on hand, working remotely, and ready to respond to you quickly.

By finding the information you need online, you’ll be helping us to continue supporting those who need us most…

Please select the option that suits you best so we can get you in touch with the right team.

Member

I’ve an existing scheme or I’ve been enrolled into The People’s Pension by my employer.

Employer

I represent an employer who’s interested in setting up a scheme with The People’s Pension or have an existing account.

Adviser

I’m a financial adviser with an existing relationship with The People’s Pension or I’m interested in creating one.

Payroll professional

I represent a payroll bureau or administer payroll for my company.

Search for your query in our Knowledge Base.

Bereavement

If you need to notify us of a passing away of a member or have any queries in this area.

Payroll software provider

I’m interested in integrating with The People’s Pension or have a query regarding an existing connection.

Self-employed

I work for myself and have a company account with The People’s Pension or am interested in setting one up.

Other

If you want to make a general enquiry, a press enquiry or you cannot find a category that describes you.

If you’re unhappy with something, visit our complaints page on the B&CE (The People’s Pension provider) website – so that we can make things right.