Contact us

Contact us through our online hub and we’ll be in touch as soon as we can.

Search for your query in our Knowledge Base.

Please select the option that suits you best so we can get you in touch with the right team.

Member

I’ve an existing scheme or I’ve been enrolled into The People’s Pension by my employer.

Employer

I represent an employer who’s interested in setting up a scheme with The People’s Pension or have an existing account.

Adviser

I’m a financial adviser with an existing relationship with The People’s Pension or I’m interested in creating one.

Payroll software provider

I’m interested in integrating with The People’s Pension or have a query regarding an existing connection.

Bereavement

If you need to notify us of a passing away of a member or have any queries in this area.

Payroll professional

I represent a payroll bureau or administer payroll for my company.

Self-employed

I work for myself and have a company account with The People’s Pension or am interested in setting one up.

Other

If you want to make a general enquiry, a press enquiry or you cannot find a category that describes you.

We’re sorry we can’t get back to you as quickly as we’d like – we’re currently experiencing unexpectedly high volumes of calls and messages. We’re working hard to get back to our usual high service standards.

At the moment, it’s likely we’ll
• respond to your email in 10 working days
• answer your call in around 5 minutes
If you’re awaiting a payment from your pension this is currently taking 15 working days. We’re sorry for any inconvenience.

If you’re unhappy with something, visit our complaints page on the B&CE (The People’s Pension provider) website – so that we can make things right.