Accessibility

Our aim is to provide a website that is accessible to the widest possible audience, regardless of disability, capability or technology. We work hard to ensure our web content remains accessible and user friendly for all.

Alternative document formats

We can produce the documents on our website in an alternative format on request – in Braille, large print or on audiotape.

Call us on 0300 2000 555. calls are recorded for training and monitoring purposes.

Interested in other languages?

English is not everyone’s first language. So we’ve translated some of our key information for members of The People’s Pension into a number of languages:

Information in other languages

We hope to offer more languages in the future. In the meantime, we’re working hard to find a high quality translation solution that:

  • ensures accuracy
  • maintains our commitment to clear communications.

Bear with us while we find the right thing.

Recite me

We want to make our website work for everyone. So, to help you to read and understand our products and services, we’ve added a tool called Recite me to our website.

Recite me allows you to change how you see things on our website. You can:

  • turn text from web pages and PDFs into sound, make the text bigger or smaller, change the colour, and the colour of the webpage
  • choose a different font, including Open-Dyslexic
  • highlight words and find their definition
  • add guides and rulers and make other changes to images, text size and settings.

Simply press the ‘AA Accessibility’ button at the top right of your screen, and you’ll see the Recite me toolbar appear at the top of the page. You can then click on the different options and change the appearance of the webpages – making it easier to read for specific audiences.

It will work on every page on The People’s Pension website, and on all devices too (mobile, laptop, desktop). And if you make any adjustments, Recite me saves your setup automatically for the next time you open it.

If, for whatever reason, you’d prefer to not to use the Recite me tool, you can change the text throughout this website through your browser settings.                      

To find out more about the Recite me toolbar take a look at the user guide.

General structure

This site uses semantic structure to define content. Tables are only used for tabular data, not presentation. Headings use heading tags which JAWS users may use shortcuts such as ALT+ INSERT+ 2 to find the next level 2 heading.

Acronyms and abbreviations have been explained.

Fonts

Text throughout this website can be enlarged or reduced to suit your preference.

For example:

Internet Explorer users – select View > Text Size > your preferred size.
Firefox users – select View > Text Size > Increase or Decrease.
Safari users – select View > Make Text Bigger or Make Text Smaller.

Style sheets

This site uses cascading style sheets for presentation. If your browser or internet device does not support style sheets, the use of semantic mark-up ensures that the content of each page is still readable and clearly structured.

You may also use your own styles to view this site, for example:

Internet Explorer – select Tools > Internet Options… > Accessibility….
Firefox users – select Tools > Options… > Content > Fonts & Colours.
Our print style sheet ensures all meaningful content will print clearly from each page and functional controls, such as menus have been removed.

Browser compatibility

We are updating our security protocols. To find out more, take a look at our security updates

The site is currently compatible with the latest version of:

  • Microsoft Internet Explorer
  • Mozilla Firefox
  • Apple Safari
  • Google Chrome.

The site has been built using progressive enhancement, so content should be available to all browsers. However, you may experience issues with older versions of these browsers or other web browsers.

For more advice on your browser’s accessibility settings, please see the browser vendor’s help and support pages.