Accessing your Online Account

Manage your pension from anywhere using your Online Account. A few simple steps and you’re in!

Log in

Getting set up

New to The People’s Pension? It only takes a few moments to set up your Online Account.

You’ll need your National Insurance number, customer number, personal email address and mobile number.

  1. To begin, go to account set up.
  2. Next, enter your personal email address so we can send you a verification code.
  3. Once you’ve entered the code, you can add your personal details.
  4. We’ll then ask you to create your password.
  5. Finally, enter your mobile number so we can send you a second verification code.

Logging in

Your Online Account makes it easy to manage your pension and plan for later life. Once logged in you can:

  • View your annual pension statement
  • Combine your other pension pots so they’re all in one place
  • Tell us who you would like to receive your pension if you die before taking it
  • Update your contact details so you’re always in control
  • Review how your money is invested

3 steps to log in:

  1. To start, go to log in.
  2. Enter your email address and password.
  3. Then enter the verification code we’ll send by text message to complete the process.

Account security

To continue keeping your pension safe, we’ve added extra security for when you access your account online. Please make sure you have your mobile phone handy every time you log in as we’ll send you a verification code by text message.

Been a while since you’ve logged in?
  • You may have a few extra steps. This is so we can set up your account security.
  • We’ll ask you to enter your full memorable word and mobile number, so we can send you a verification code by text message. 
  • You’ll only need to complete these other steps once.
Log in now
Log in now

Resetting your account

Maybe you’re locked out or can’t remember your memorable word? Whatever the reason, we’ll have you back in your Online Account in no time. Go to reset account and then follow the steps.

Changing a forgotten password

Can’t remember your password? We’ve all been there.

  • Begin by going to reset your password.
  • If you haven’t logged in recently, you may have a few extra steps before you can set up a new password.
  • Next, enter your personal email address so we can send you a verification code.
  • Once you’ve entered the code, we’ll send you another by text message.
  • After you’ve entered the second code, you can set up a new password.
  • Then to complete the process, log in using your email address and new password.

Frequently asked questions

Still need help?

Visit our member contact us webpage or call us on 0330 311 4387.

For more information about how we look after your personal information, read our privacy policy.

Are you an employer or adviser?

Find out how to securely log in to your employer or adviser account.