Enter your details – you’ll need your customer number, your National Insurance number, your personal email address and mobile number. Once you’ve entered these details and pressed next, you’ll receive an email with a link.
Click the link in this email to complete the security section (your username will now be your email address).
We’ll ask you to set up a password and memorable word. You’ll need these every time you log on. Keep this information as safe as you would your online banking details. We’ll never ask you for this information over the phone.
If you’ve already set up your Online Account in the past, you won’t be able to register again – instead, find out what to do if you’ve forgotten your log-in details.
If you need help setting up or resetting your Online Account, watch our video:
We will never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.
Was this article helpful?
Please score it so we can improve and offer you more
We have to collect some data when you use this website so it works and is secure. We'd also like your consent to collect data to look at how you use our site. This will help us improve our service and tailor the marketing you see on apps and other websites.
Select 'Accept all' to agree or 'Manage consents' to choose which cookies we use. You can change your mind by clicking the 'Cookies policy' link in the footer.
Out of these cookies, the cookies that are categorized as necessary are stored on your browser. They are essential for the basic functionalities of the website, and these can’t be turned off.
We need your consent to use others that are not essential, unless you’ve previously accepted all, these cookies are disabled. You can make your choices below and update them at any time from the cookies link in the footer.