How do I set up my Online Account?

Your Online Account is quick and easy to set up:

  • Go to the Online Account registration webpage.
  • Enter your details – you’ll need your customer number, your National Insurance number, your personal email address and mobile number. Once you’ve entered these details and pressed next, you’ll receive an email with a link.
  • Click the link in this email to complete the security section (your username will now be your email address).
  • We’ll ask you to set up a password and memorable word. You’ll need these every time you log on. Keep this information as safe as you would your online banking details. We’ll never ask you for this information over the phone.

If you’ve already set up your Online Account in the past, you won’t be able to register again – instead, find out what to do if you’ve forgotten your log in details.

We’re unable to set up an Online Account on your behalf.

If you need help setting up or resetting your Online Account, watch our video:

We will never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.

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