How do I access my pension pot online?

You can request to take your pension money online in your Online Account.

Once you’re logged in, you’ll see a summary table for the ‘funds’ in your pot with The People’s Pension on the welcome page of your Online Account. If you’re eligible to access your pension, you’ll see a blue ‘Claim’ button within this table.

Click the ‘Claim’ button and answer all the questions to submit your request to take your money.

You’ll also need to confirm you’ve read and understood the important information we’ve shared with you (such as the ‘Your options at retirement’ booklet) and if you’ve taken guidance and advice.

How do I get to the welcome page?

You automatically land on the welcome page when you log into your Online Account. To get back to the welcome page:

  • if you’re using a desktop computer, click on ‘Home’ or on the B&CE logo in the top left-hand corner
  • if you’re using a mobile device, use the back buttons to navigate back to the welcome page.

I can’t see the ‘Claim’ button on the welcome page

You can only access your pension once you’re 55 or older. So, if you’re younger than 55, you won’t be able to see the ‘Claim’ button in your Online Account.

However, if you’re suffering from ill health you may be able to access your pot earlier than your 55th birthday – find out more.

I’m having problems logging into my Online Account

If you need help setting up or resetting your Online Account, watch our video:

We will never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.

Get started

When you’re ready, find out more about taking your savings through your Online Account on our how to take your pension money webpage.

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