Our charges, investment and service
You can trust us to be transparent.
Here’s how we stack up
We’re committed to giving you the full picture. Here you’ll find up-to-date information on our charges, investment performance and service.
Over 80 years
Providing benefits
1 in 5 workers
In UK save with us
Over £27 bn
Assets we manage
1 in 5 UK workers applies to those aged 22 and over with a workplace pension. All figures correct as of July 2024
Charges
Every pension company charges you for looking after your money. This is usually called an annual management charge (AMC). Even a small difference between these percentages could mean you’ll be thousands of pounds better or worse off in retirement, which can impact the lifestyle you want to lead.
Annual management charge calculator
Use the slider to estimate your pot size and see what charges you'll pay.
Selected pot size £15,000
The bigger the pot size, the smaller the percentage you'll page in charges. We reward you for saving more, simple as that.
Your actual annual management charge:
£62.50 0.42%
Your personal charges may differ. Log in to your account to check. More information on the AMC can be found on our member AMC webpage.
No charges to transfer your pensions
Some providers charge a fee to transfer your pension pot to them or to another provider. We believe transferring shouldn’t come at a cost.
Charge to transfer
£0.00
To transfer other pots in to us
Investment performance
Pensions are invested in stocks, shares and bonds all around the world, so the value of your pot can go up and down. It’s hard to predict the future, but looking at how your provider’s investments have grown over time is a smart move.
Our investments
All new members automatically have their contributions invested into our ‘balanced’ investment profile – unless you choose otherwise.
It aims to provide a balance between risk and reward with the goal of targeting long-term investment growth, while offering some protection by gradually moving your money into lower-risk assets (called a glidepath) as you approach retirement.
If you had invested £10,000 5 years ago, into our ‘balanced’ profile, your fund would now be worth £13,548 (at 30 June 2024), assuming you’re not yet on the glidepath. This figure is before charges are deducted.
Our investment performance
Our ‘balanced’ investment profile is made up two funds: Global Investments (up to 85% shares) Fund and Pre-Retirement Fund. You can see full details about these and our other funds over at our investment pages – and you can check out our green credentials over on our responsible investment page.
Global Investments (up to 85% shares) Fund
| Past performance before charges | Over 5 years | Over 3 years | Over 1 year |
|---|---|---|---|
| Value on 30/06/2024 if you had invested £10,000 | £13,548 | £11,176 | £11,414 |
| Performance to 30/06/2024 | 35.5% | 11.8% | 14.1% |
Pre-Retirement Fund
| Past performance before charges | Over 5 years | Over 3 years | Over 1 year |
|---|---|---|---|
| Value on 30/06/2024 if you had invested £10,000 | £10,743 | £9,857 | £10,709 |
| Performance to 30/06/2024 | 7.4% | -1.4% | 7.1% |
Past performance is not a guide to future returns. Your pension pots may go up or down in value more or less than in previous periods.
These figures are provided for comparison purposes only and are calculated before charges are taken.
The actual performance of your pension will be subject to the deduction of charges as described above. Your actual performance may vary based on any management charge rebate you receive, the annual charge, or any charges agreed as part of our best price guarantee.
How we calculate fund performance
We calculate fund performance by considering various factors, including market movements and the performance of underlying investments.
Source FE Fund Info.
Service and satisfaction
Charges and performance will have the biggest impact on your pot at retirement. But it’s important you get the right support when you need it, from a real person over the phone for example.
You can count on us
We know speaking with a real person is what matters to many when making financial decisions.
Our call centre available for you Monday to Friday 8.30am to 6pm. Call us: 0300 2000 555.
100% emails
Answered in 3 working days
Correct for June 2024
60 seconds
Before we answer your call
Correct for June 2024
83%
Customer satisfaction score
Correct for April – June 2024
Trusted by industry and customers alike
Members at the heart of everything we do
Because we don’t have shareholders, we’re free to reinvest all the profits we make to improve our service to you – we call this profit for people.
Our best price guarantee is unique in the market. If a member has an existing pension and opens a new one, all their savings will be charged at the lowest rate available to them.
Find out more about what makes us different.