Communication

When and how do I receive my joiner information and what information does it contain?

All new members of The People’s Pension receive joiner information. Your joiner information will be sent to you by email. If your …

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Do you offer accessible communications?

We provide some of our key information in other languages, braille, large print, audio or easy read. For more information, …

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When will I receive my annual statement?

After you’ve become a member of The People’s Pension and have made contributions, your annual statement will be available from …

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Can I pay more than just the minimum into my pension pot?

If your workplace pension is your only source of income when you retire, apart from your State Pension, it’s quite …

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What information will I initially get from my employer?

One of your employer’s duties is to initially tell you about automatic enrolment and how it’ll affect you. This information, …

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Can I receive my statements electronically as well as having them sent to me in the post?

No, you’ll not be able to do both. You must choose either to get a statement electronically or by post. …

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What communication will you send me as I approach retirement?

You’ll get a retirement pack 6 months before your selected retirement age. However, we’ll also send you reminders as you …

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I’ve left my employer, what communication do you send to me?

If you leave your current employer or decide to stop contributing, we don’t send you any specific information about your …

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When do you send me a letter to advise my employer is late making contributions?

  We’d report your employer to The Pensions Regulator if contributions reach 90 days overdue. We will have reminded your …

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Where is my unique reference number?

This will be your customer number, which is a 7 or 8-digit number. When your employer signed you up to …

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