Communication

When and how do I receive my joiner information and what information does it contain?

All new members of The People’s Pension receive joiner information. Your joiner information will be sent to you by email. If your …

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Do you offer accessible communications?

We provide some of our key information in other languages, braille, large print, audio or easy read. For more information, …

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When will I receive my annual statement?

After you’ve become a member of The People’s Pension and have made contributions, your annual statement will be available from …

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Where is my unique reference number?

This will be your customer number, which is a 7 or 8-digit number. When your employer signed you up to …

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Can I receive my statements electronically as well as having them sent to me in the post?

No, you’ll not be able to do both. You must choose either to get a statement electronically or by post. …

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What communication will you send me as I approach retirement?

You’ll get a retirement pack 6 months before your selected retirement age. However, we’ll also send you reminders as you …

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What’s your full postal address?

The People’s Pension Manor Royal Crawley RH10 9QP

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I live overseas, what telephone number can I contact you on?

Overseas members can contact us on 0044 1293586790.  

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Can someone else call you on my behalf?

We’ll need to speak to you first so that you can answer security questions and give us permission to talk …

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How can I make a complaint?

If you think we’ve got something wrong, please let us know as soon as possible. We’ll do our best to …

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