Opting out
How can I find out what benefits I might lose if I opt out?
Your joiner pack will detail the benefits that the scheme provides. If you haven’t received this, or can’t find …
How do I opt out?
You can do this online. Go to ‘Manage your account’, select ‘opt out’ and follow the instructions. You won’t …
I want to opt out but I can’t find my customer number – where can I find this?
Your customer number will appear on any letter that we’ve sent you. Alternatively, call us on 0300 2000 444 …
Can I opt out by email?
No. You can either call our opt-out service on 0300 330 1280 quoting your customer and date of birth; …
I’m trying to opt out but I’m getting a message saying that my details won’t match. What do I do?
It’s likely that we’re holding different information to the details you’re inputting. It could be that we have an …
Do I need to register to opt out?
No, you don’t need to register. You can simply click ‘opt out’ from the home page of your Online …
Can I opt out of my workplace pension scheme before any money is deducted from my salary?
No, you can only opt out of the scheme after you have been automatically enrolled. If you opt out …
Can I opt out through my employer?
No, we must receive your request to process your opt-out. Please see your joiner pack for details on how …
What happens if I opt out after the one month opt-out period?
If the one month opt-out period has expired, we’re unable to refund your contributions. Your contributions will remain invested …
Can I opt out of my pension scheme and get a refund after the one month opt-out period?
If you opt out later than the one month period we’re unable to refund and any contributions that you …