Opting out

What’s opting out?

  If you don’t want to join your employer’s pension scheme, you don’t have to. If you’re automatically enrolled, you …

View full answer >>

How do I opt out?

You’ll need to have: your customer number (you can find this on your joining letter or email) your date of …

View full answer >>

How can I find out what benefits I might lose if I opt out?

  Your joiner pack will detail the benefits that the scheme provides. If you haven’t received this, or can’t find …

View full answer >>

I want to opt out but I can’t find my customer number – where can I find this?

Your customer number is a 7 or 8 digit numerical number. When your employer signed you up to The People’s …

View full answer >>

Can I opt out by email?

  No. You can either call our opt-out service on 0300 330 1280 quoting your customer and date of birth; …

View full answer >>

I’m trying to opt out but I’m getting a message saying that my details won’t match. What do I do?

  It’s likely that we’re holding different information to the details you’re inputting. It could be that we have an …

View full answer >>

Do I need to register to opt out?

  No, you don’t need to register. You can simply click ‘opt out’ from the home page of your Online …

View full answer >>

Can I opt out of my workplace pension scheme before any money is deducted from my salary?

  No, you can only opt out of the scheme after you have been automatically enrolled.  If you opt out …

View full answer >>

Can I opt out through my employer?

  No, we must receive your request to process your opt-out. Please see your joiner pack for details on how …

View full answer >>

What happens if I opt out after the one month opt-out period?

  If the one month opt-out period has expired, we’re unable to refund your contributions. Your contributions will remain invested …

View full answer >>