Opting out

How do I get my opt-out refund?

Am I entitled to a refund? If you’ve requested to opt out of your workplace pension scheme within 1 calendar …

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What’s opting out?

  If you don’t want to join your employer’s pension scheme, you don’t have to. If you’re automatically enrolled, you …

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How do I opt out?

You’ll need to have: your customer number (you can find this on your joining letter or email) your date of …

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How can I find out what benefits I might lose if I opt out?

  Your joiner pack will detail the benefits that the scheme provides. If you haven’t received this, or can’t find …

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I want to opt out but I can’t find my customer number – where can I find this?

Your customer number is a 7 or 8 digit numerical number. When your employer signed you up to The People’s …

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Can I opt out by email?

  No. You can either call our opt-out service on 0300 330 1280 quoting your customer and date of birth; …

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I’m trying to opt out but I’m getting a message saying that my details won’t match. What do I do?

  It’s likely that we’re holding different information to the details you’re inputting. It could be that we have an …

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Do I need to register to opt out?

  No, you don’t need to register. You can simply click ‘opt out’ from the home page of your Online …

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Can I opt out of my workplace pension scheme before any money is deducted from my salary?

  No, you can only opt out of the scheme after you have been automatically enrolled.  If you opt out …

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Can I opt out through my employer?

  No, we must receive your request to process your opt-out. Please see your joiner pack for details on how …

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