How do I opt out?

You’ll need to have:

  • your customer number (you can find this on your joining letter or email)
  • your date of birth
  • your National Insurance number.

You can either call our opt-out service on 0300 330 1280, or you can opt out online (you won’t need to set up your Online Account to do this).

Auto-enrolment regulations allow certain categories of workers the right to opt out of the scheme during the ‘opt-out period’. This is normally one calendar month from the date on your ‘new joiner’ information.

If your worker category was assessed as eligible or non-eligible and you opt out during this period, you’ll receive a refund of your contributions from your employer. This will still apply even if your employment status has changed since the date you opted out.

If you’re assessed as eligible or non-eligible, your right to opt out will end when you’ve passed the opt-out period or on leaving your employer, if sooner. This is because you’ll no longer be a jobholder.

Please note, if you’re not assessed as an eligible or non-eligible jobholder and chose to opt out, we’ll stop any further contributions but won’t be able to refund your contributions.

Once your right to opt out ends you can decide to stop contributing at any time but the contributions paid so far will remain invested in your pension pot with The People’s Pension.

Every 3 years, the government requires you to be re-enrolled back into a workplace pension. Again though, you can ask to leave at that time if you’d rather not be re-enrolled.

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