How do I opt out?

To find out more — such as why you were enrolled into The People’s Pension and what to consider before you opt out — visit our dedicated opt out webpage.

You’ll need to have:

  • your customer number (you can find this on your joining letter or email)
  • your date of birth
  • your National Insurance number.

You can either call our opt-out service on 0300 330 1280, or you can opt out online (you won’t need to set up your Online Account to do this).

You won’t be able to opt out until you’ve had your first contribution deducted and been enrolled into The People’s Pension by your employer. If you opt out within 1 calendar month of being enrolled, you’ll receive a refund of the contributions deducted.

If you’re opting out online, you’ll get a confirmation of your opt out on screen. If you’re calling the automated telephone line, there’ll be a message at the end of the call. We’ll let your employer know the date they should stop taking pension contributions from you.


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