I’ve forgotten my password or memorable word, what do I do?

If you’re not sure what your password for your account is, you can reset it quickly and easily on our website.

If you’re not sure of all your account details, you can also reset your account access.

You’ll need your personal details including your National Insurance number and customer number to hand.

If you need help setting up or resetting your account or password, visit our webpage about accessing your account for more information.

We will never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.

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