I’ve forgotten my password or memorable word, what do I do?

If you’re not sure what your password for your Online Account is, you can reset it quickly and easily on our website.

If you’re not sure of all your account details, you can also reset your Online Account access. This will generate an email with a link that expires at midnight. If you don’t get to it in time, simply follow this process again.

You’ll need your personal details including your National Insurance number and customer number to hand.

If you need help setting up or resetting your Online Account or password, watch our video:

We will never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.

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