I’m trying to set up my account but I get the message ’Sorry, an error occurred while processing your request’. What do I do?

It may be that you’ve entered some information incorrectly (ie your National Insurance number should be entered without spaces between the letters and numbers) or if you’ve ‘copied and pasted’ information into any of the boxes sometimes an extra space is added at the end. You may also find that clicking on the top box and using the Tab key to tab through all the selections will resolve the matter.

If you need help setting up or resetting your Online Account visit our Accessing your Online Account webpage for more information.

If you’re still having issues, please contact us.

We’ll never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.

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