How do I update my personal details?

You can update your address, telephone number, mobile number and email address in your Online Account. If you haven’t set up your Online Account yet, it’s quick and easy to do. Login in or set up your Online Account now.

 What details can’t be updated online?

For security reasons, you’re unable to update your:

  • Title
  • Full name
  • National Insurance number
  • Date of birth

To update these details, we’ll need you to contact us with a copy of a document that confirms your identity. Take a look at ‘list A’ in our ‘confirming your identity’ leaflet for examples of what you can send us.

If your name has changed, you can instead send us either your original marriage certificate or deed poll (if you’re divorced, we’ll need to see your decree absolute instead).

If you’d like to update your National Insurance number, we’ll need you to send us written communication (eg a letter) from HMRC that includes your National Insurance number.

You can scan and send a copy to us at info@thepeoplespension.co.uk, though please note this isn’t considered a secure way of sending your information.

You can also send this to us by post along with a brief explanation as to why you’re sending us this information.

Our address is:

The People’s Pension
Manor Royal
Crawley
West Sussex
RH10 9QP

For any minor changes we don’t need evidence. Some examples of minor changes are below:

Date of birth: we have 10/06/1950, but should be 06/10/1950
National Insurance number: we have AB123456D but should be BA123456D or AB132456D or AB123456E
Name: we have Clarke but should be Clark.

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