Administering an account with The People's Pension
How do you deal with emailed opt-out notices received after the opt-out period?
We treat these as requests to leave the pension scheme and stop making contributions. This is also known as ceasing …
How long do my employees have to opt out and receive a refund?
When the employee is due a refund If an employee has opted out within 1 calendar month of being enrolled …
How should I handle employees that leave the pension scheme?
Employees can leave the pension scheme – also known as ceasing contributions – at any time they choose. You may …
I’ve added a leave date to an employee in error. What do I do?
The leave date will need to be removed. Please get in touch with us to request this.
If an employee stops contributing when they’ve reached age 75, what happens to their pension savings?
If the member stops contributing at age 75, they can either decide to take their pension savings immediately or defer …
If employees leave, can they continue to pay into their pension?
Employees can continue to pay into their pension, even if they’ve left your employment or the pension scheme. They can …
The AE worker group ID doesn’t match my data file. What do I do?
If your worker group ID doesn’t match your payroll, the quickest way to resolve this is to change it to …
What different auto-enrolment (AE) statuses do you accept?
Your employees are given an auto-enrolment status based on their age and earnings. The majority of your employees (that ordinarily …
What do you mean by the countries law that my company is governed by?
We mean the countries law which governs the rights and relations and conduct of your company ie the country the …
What happens if we are a charity and do not have a UTR?
If you’re a registered charity, we just need to capture your charity number and what charity register you’re registered on. …