Payments

Can I transfer the credit on my account to my bank account?

Your account balance may be in credit – either due to a refund of contributions for employees that have opted …

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How do I add or change my Direct Debit details?

To change your Direct Debit details, please download and complete a new Direct Debit mandate. One can be found in …

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How do I cancel a direct payment?

You’re unable to cancel a direct payment via Online Services, but get in touch and we’d be happy to help. We …

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I’ve sent back my Direct Debit mandate, when do you take the first payment?

Your Direct Debit will be active after 12 working days. If there’s a payment outstanding, we’ll take it then. If …

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What is the automated collection payment method?

Automated collection means we’ll automatically collect your pension contributions on or immediately after the date you’ve chosen. You can turn …

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Why hasn’t payment for pension contributions been taken?

If we’ve not taken payment yet, and you’ve submitted pension contributions, there could be a few different reasons why this …

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