Why hasn’t payment for pension contributions been taken?

If we’ve not taken payment yet, and you’ve submitted pension contributions, there could be a few different reasons why this happens:

  • If this is your first payment:

It could be that there was a problem setting up your Direct Debit. We’ll get in touch with you if this is the case, or you can get in touch and we’ll be able to check this for you.

  • If this isn’t your first payment:

You can check yourself if you’ve a direct payment pending by visiting the ‘account transactions’ section in your Online Services account. If no payment is pending, you can set one up quickly and easily.

If we collect your pension contributions automatically using automated collection, and you submit employee data within 6 working days of your collection date, we won’t be able to collect the money until the following month.

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