How do I add or change my Direct Debit details?

To change your Direct Debit details, please download and complete a new Direct Debit mandate. One can be found in the ‘view documents’ section in Online Services.

This should be signed by an authorised person and emailed to kyc@bandce.co.uk. Alternatively, you can post it to us at:

B&CE – The People’s Pension, Manor Royal, Crawley, RH10 9QP

To activate the bank details, we’ll also need matching evidence of the bank details through either a copy of:

  • the company’s bank statement (dated within the last 3 months)
  • a void cheque
  • a pre-printed paying in slip.

The name of the Direct Debit mandate signatory is incorrect. Can this be changed?

Yes, send us a fresh Direct Debit with the correct signatory by following the previous steps.

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