Why is there no facility on my account to repay back monies to our bank account?

A Direct Payment instruction may not have been set up.

A form will need to be completed to be able to refund a credit balance back to the employer bank account.

This can be found in the ‘view documents’ section of Online Services. Once we’ve received and set this up, a credit balance can then be transferred to the employer bank account in the ‘request a refund’ section of Online Services.

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