Your account balance may be in credit – either due to a refund of contributions for employees that have opted out, or due to an overpayment. If the account balance is in credit with us there are 2 options. You can either:

• offset the credit amount against the next payment (reducing the next payment by the credit balance amount)
• request a refund to the bank account details we have for you.

If you’d like us to make a refund to a bank account, we’ll need you to complete a direct payment instruction form and provide evidence of the bank account.

You can find a ‘direct credit instruction form’ from the documents section of your Online Services account. For more help with setting up a credit payment, see our ‘Quick Guide to Online Services’.