How do I cancel a direct payment?

You’re unable to cancel a direct payment via Online Services, but get in touch and we’d be happy to help. We need at least 3 working days’ notice before the due date to cancel.

If you want to cancel your automated collection, you can do this yourself from your account home by clicking ‘deactivate’ on your account home screen. Don’t forget if you deactivate automated collection, you’ll have to make a payment after every pension submission.

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