Help and support

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Logging In

What do I do if I’ve forgotten my user ID?

If you’ve forgotten your user ID, contact us via email at support@bandce.co.uk to request new login information.

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What do I do if I’ve forgotten my security word?

If you’ve forgotten your security word, contact us via email at support@bandce.co.uk to request new login information.

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What do I do if I’ve forgotten my password?

You can reset your password by clicking the ‘Forgotten your password’ link on the Account Login page. We’ll ask you …

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I’m an adviser and can’t login to access accounts?

If you’ve forgotten any of your login details, contact us via email at support@bandce.co.uk to request new login information.

View full answer >>

My password to log on has been reset, but I still can’t log in?

Contact us via email at support@bandce.co.uk to request new login information.

View full answer >>

I started to sign up my account but didn’t complete it – do I need to start again?

If you’ve already registered your details with us you’ll be able to log in and continue signing up an employer.

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I registered with The People’s Pension but can’t log in with my credentials?

We can reset your login details and send you a temporary password to enable you to log in again. Contact …

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I need to set up a new employer but I’ve forgotten my login details. Can these be reset?

If you’ve forgotten any of your login details, contact us via email at support@bandce.co.uk to request new login information.

View full answer >>

I’ve signed up an account and have received my password and activation code, but these won’t let me sign in?

The first time you go to login to your account (after registration) you need to use your email address in …

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When I clicked to join The People’s Pension I was sent a login and password. Why won’t it work when I try to log in?

The first time you go to login to your account you need to use your email address in the top …

View full answer >>
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Logging In

What do I do if I’ve forgotten my user ID?

If you’ve forgotten your user ID, contact us via email at support@bandce.co.uk to request new login information.

View full answer >>

What do I do if I’ve forgotten my security word?

If you’ve forgotten your security word, contact us via email at support@bandce.co.uk to request new login information.

View full answer >>

What do I do if I’ve forgotten my password?

You can reset your password by clicking the ‘Forgotten your password’ link on the Account Login page. We’ll ask you …

View full answer >>

I’m an adviser and can’t login to access accounts?

If you’ve forgotten any of your login details, contact us via email at support@bandce.co.uk to request new login information.

View full answer >>

My password to log on has been reset, but I still can’t log in?

Contact us via email at support@bandce.co.uk to request new login information.

View full answer >>

I started to sign up my account but didn’t complete it – do I need to start again?

If you’ve already registered your details with us you’ll be able to log in and continue signing up an employer.

View full answer >>

I registered with The People’s Pension but can’t log in with my credentials?

We can reset your login details and send you a temporary password to enable you to log in again. Contact …

View full answer >>

I need to set up a new employer but I’ve forgotten my login details. Can these be reset?

If you’ve forgotten any of your login details, contact us via email at support@bandce.co.uk to request new login information.

View full answer >>

I’ve signed up an account and have received my password and activation code, but these won’t let me sign in?

The first time you go to login to your account (after registration) you need to use your email address in …

View full answer >>

When I clicked to join The People’s Pension I was sent a login and password. Why won’t it work when I try to log in?

The first time you go to login to your account you need to use your email address in the top …

View full answer >>