I can’t login to Online Services – how do I reset my password?

You can reset your password or memorable word yourself by following these simple steps:

  • Visit the Online Services login page and select ‘Forgotten your password? Just click here to reset it’

  • Enter the email address you registered with, then select if it’s your password, or both your password and memorable word you’ve forgotten. Once you’re finished, click ‘Request link’.

  • We’ll send a link to this email address if it’s registered with us – usually this arrives soon, so check your junk email if you haven’t received this. Follow the instructions in the email to choose new login details and reset your access.

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