Opting out
What’s the opt-out telephone number for employees?
Employees can phone 0300 330 1280 to opt out of auto-enrolment.
Can employees opt out before they’re enrolled?
No. An employer must enrol all eligible employees first so that we can provide them with the enrolment information before …
Can an employer opt out an employee?
No. This could be deemed as inducement by The Pensions Regulator.
An employee opted out but is due a refund. Why?
If the employee opted out within the one calendar month opt-out period, they’d be entitled to a refund of any …
Will you manage opt-out notices on behalf of an employer?
Yes. The opt-out process is managed by The People’s Pension unless this has been otherwise arranged. If any of your …
Can I process opt-outs myself?
No. The opt-out process is managed by The People’s Pension unless this has been otherwise arranged. You should make sure …
An employee has gone past their opt-out period, can they still opt out?
No. However, an employee can cease active membership of the scheme at any time. If the opt-out period has closed, …
Why aren’t I receiving opt-out emails?
Opt-out emails are only sent to the admin contact of the account. If they’re not being received please check they’re …
If you reissue new joiner information, will this extend the opt-out period?
In some circumstances the opt-out period will be extended. An employee’s opt-out period can be checked in the ’employee details’ section …
Can I refund an employee opt-out before The People’s Pension refunds my account?
Yes. A refund to an employee can be made at any time (usually via payroll). The employee must have opted …