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Opting out

What’s the opt-out telephone number for employees?

Employees can phone 0300 330 1280 to opt out of automatic enrolment.

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Can employees opt out before they’re enrolled?

No. An employer must enrol all eligible employees first so that we can provide them with the enrolment information before …

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Can an employer opt out an employee?

No. This could be deemed as inducement by The Pensions Regulator.

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An employee opted out but is due a refund. Why?

If the employee opted out within the one calendar month opt-out period, they’d be entitled to a refund of any …

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Will you manage opt-out notices on behalf of an employer?

Yes. The opt-out process is managed by The People’s Pension unless this has been otherwise arranged. If any of your …

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Can I process opt-outs myself?

No. The opt-out process is managed by The People’s Pension unless this has been otherwise arranged. You should make sure …

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An employee has gone past their opt-out period, can they still opt out?

No. However, an employee can cease active membership of the scheme at any time. If the opt-out period has closed, …

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Why aren’t I receiving opt-out emails?

Opt-out emails are only sent to the admin contact of the account. If they’re not being received please check they’re …

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If you reissue new joiner information, will this extend the opt-out period?

In some circumstances the opt-out period will be extended. An employee’s opt-out period can be checked in the ’employee details’ section …

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Can I refund an employee opt-out before The People’s Pension refunds my account?

Yes. A refund to an employee can be made at any time (usually via payroll). The employee must have opted …

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Opting out

What’s the opt-out telephone number for employees?

Employees can phone 0300 330 1280 to opt out of automatic enrolment.

View full answer >>

Can employees opt out before they’re enrolled?

No. An employer must enrol all eligible employees first so that we can provide them with the enrolment information before …

View full answer >>

Can an employer opt out an employee?

No. This could be deemed as inducement by The Pensions Regulator.

View full answer >>

An employee opted out but is due a refund. Why?

If the employee opted out within the one calendar month opt-out period, they’d be entitled to a refund of any …

View full answer >>

Will you manage opt-out notices on behalf of an employer?

Yes. The opt-out process is managed by The People’s Pension unless this has been otherwise arranged. If any of your …

View full answer >>

Can I process opt-outs myself?

No. The opt-out process is managed by The People’s Pension unless this has been otherwise arranged. You should make sure …

View full answer >>

An employee has gone past their opt-out period, can they still opt out?

No. However, an employee can cease active membership of the scheme at any time. If the opt-out period has closed, …

View full answer >>

Why aren’t I receiving opt-out emails?

Opt-out emails are only sent to the admin contact of the account. If they’re not being received please check they’re …

View full answer >>

If you reissue new joiner information, will this extend the opt-out period?

In some circumstances the opt-out period will be extended. An employee’s opt-out period can be checked in the ’employee details’ section …

View full answer >>

Can I refund an employee opt-out before The People’s Pension refunds my account?

Yes. A refund to an employee can be made at any time (usually via payroll). The employee must have opted …

View full answer >>