Opting out
What’s the opt-out telephone number for employees?
Employees can phone 0300 330 1280 to opt out of automatic enrolment.
Can employees opt out before they’re enrolled?
No. An employer must enrol all eligible employees first so that we can provide them with the enrolment information before …
Can an employer opt out an employee?
No. This could be deemed as inducement by The Pensions Regulator.
An employee opted out but is due a refund. Why?
If the employee opted out within the one calendar month opt-out period, they’d be entitled to a refund of any …
Will you manage opt-out notices on behalf of an employer?
Yes. The opt-out process is managed by The People’s Pension unless this has been otherwise arranged. If any of your …
Can I process opt-outs myself?
No. The opt-out process is managed by The People’s Pension unless this has been otherwise arranged. You should make sure …
An employee has gone past their opt-out period, can they still opt out?
No. However, an employee can cease active membership of the scheme at any time. If the opt-out period has closed, …
Why aren’t I receiving opt-out emails?
Opt-out emails are only sent to the admin contact of the account. If they’re not being received please check they’re …
If you reissue new joiner information, will this extend the opt-out period?
In some circumstances the opt-out period will be extended. An employee’s opt-out period can be checked in the ’employee details’ section …
Can I refund an employee opt-out before The People’s Pension refunds my account?
Yes. A refund to an employee can be made at any time (usually via payroll). The employee must have opted …