Administering an account with The People's Pension

How do I match the columns in my data file during file upload?

When you submit your data through file upload on our website, we’ll ask you to match the columns in your …

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Which payroll software providers will be providing pensionable earnings from April 2019?

We’ve been working with payroll software providers to make sure pensionable earnings are included when employers send us their pension …

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I run my payroll in tax weeks. What happens at the end of the tax year?

If you run your payroll in tax weeks, and you pay your staff on 5 April (both 4 and 5 …

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How do I add my employees’ missing NI numbers?

To provide us with missing NI numbers for your employees you should follow the steps below: Log into your Online …

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Why do I have to include all my employees’ National Insurance (NI) numbers when submitting data?

When you’re submitting your data, you must include your employees’ NI numbers. If you don’t have an employee’s NI number …

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How do I upload a file?

Step-by-step instructions on how to upload a file in Employer Online Services can be found in our File upload guide.

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What’s a file?

A file contains employee data and contribution amounts and is used to send information to The People’s Pension. It needs …

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What’s a full file?

A full file contains both employee data and contribution amounts. This needs to be uploaded every pay period to comply …

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What’s a maintenance file?

A maintenance file contains only employee data. This needs to be uploaded every time employee data changes. It needs to …

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What’s a contribution file?

A contribution file contains contribution amounts and some limited employee data. This needs to be uploaded every pay period to …

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