Administering an account with The People's Pension

When should an employee be assessed as Entitled or Non Eligible?

So when should an employee be assessed as Entitled or Non Eligible? The auto-enrolment status of your employee is dependent …

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Can an employee aged under 22 change their auto-enrolment status?

The auto-enrolment status for an employee under 22 is either Entitled or Non Eligible, depending on their earnings. Someone under …

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What happens when an Eligible employee reaches State Pension age?

Once an employee is auto-enrolled with an Eligible status, their auto-enrolment status doesn’t change, so even if they reach State …

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Can employees opt in if they’ve previously left the pension scheme?

Your employee may change their mind and want to opt in to their workplace pension. They may have opted out …

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How do I match the columns in my data file during file upload?

When you submit your data through file upload on our website, we’ll ask you to match the columns in your …

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Which payroll software providers will be providing pensionable earnings from April 2019?

We’ve been working with payroll software providers to make sure pensionable earnings are included when employers send us their pension …

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I run my payroll in tax weeks. What happens at the end of the tax year?

If you run your payroll in tax weeks, and you pay your staff on 5 April (both 4 and 5 …

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How do I add my employees’ missing NI numbers?

To provide us with missing NI numbers for your employees you should follow the steps below: Log into your Online …

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Why do I have to include all my employees’ National Insurance (NI) numbers when submitting data?

When you’re submitting your data, you must include your employees’ NI numbers. If you don’t have an employee’s NI number …

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How do I upload a file?

Step-by-step instructions on how to upload a file in Employer Online Services can be found in our File upload guide.

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