Administering an account with The People's Pension

An error on file upload states Already In Qualifying Scheme. What does this mean?

This error will appear if contributions are on the file for an employee who has this status. We don’t allow …

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Can an employee aged under 22 change their auto-enrolment status?

The auto-enrolment status for an employee under 22 is either Entitled or Non Eligible, depending on their earnings. Someone under …

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Can an employer opt out an employee?

No. This could be deemed as inducement by The Pensions Regulator.

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Can employees opt in if they’ve previously left the pension scheme?

Your employee may change their mind and want to opt in to their workplace pension. They may have opted out …

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Can I amend our pay reference period (PRP) frequency?

Yes. Contact us at support@bandce.co.uk to request this.  

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Can I delete the file I just uploaded?

Once you’ve uploaded a file, you won’t be able to delete this in your Online Services account. Files are fully …

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Can I manually enter my employee data?

Enter data is one of the ways of sending employee details and pension contributions to us. The alternative to this is …

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Can the pay reference period (PRP) date be backdated?

Yes. If this is your first file upload the start date of the pay reference period can be in the …

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Can The People’s Pension assess my employees and how do I use your assessment tool?

The People’s Pension can assess your employees, suggest auto-enrolment statuses, and calculate contributions within the ‘submit employee data’ section of …

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Can you amend the next expected pay reference period (PRP) date?

Yes. Contact us at support@bandce.co.uk to request this.

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