Administering an account with The People's Pension

Can an employee aged under 22 change their auto-enrolment status?

The auto-enrolment status for an employee under 22 is either Entitled or Non Eligible, depending on their earnings. Someone under …

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Can I delete the file I just uploaded?

Once you’ve uploaded a file, you won’t be able to delete this in your Online Services account. Files are fully …

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Can I manually enter my employee data?

Enter data is one of the ways of sending employee details and pension contributions to us. The alternative to this is …

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Can The People’s Pension assess my employees and how do I use your assessment tool?

The People’s Pension can assess your employees, suggest auto-enrolment statuses, and calculate contributions within the ‘submit employee data’ section of …

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Can you change my pay reference period (PRP) dates?

It may be possible to change your pay reference period (sometimes called ‘pay period’) dates. If this is the first …

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Do you accept pension contributions for employees over 75, and how do I submit these on my data file?

Auto-enrolment doesn’t apply to workers aged 75 or over. The tax relief benefits of saving into a pension scheme stop at age 75. You shouldn’t …

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How do I add my employees’ missing National Insurance (NI) numbers?

To provide us with missing NI numbers for your employees you should follow the steps below: Log into your Online …

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How do I change my company name?

You won’t be able to change your company name within your Online Services account, as we need to make some …

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How do I match the columns in my data file during file upload?

When you submit your data through file upload on our website, we’ll ask you to match the columns in your …

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How do you deal with emailed opt-out notices received after the opt-out period?

We treat these as requests to leave the pension scheme and stop making contributions. This is also known as ceasing …

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