Administering an account with The People's Pension
Can an employee aged under 22 change their auto-enrolment status?
The auto-enrolment status for an employee under 22 is either Entitled or Non Eligible, depending on their earnings. Someone under …
Can I delete the file I just uploaded?
Once you’ve uploaded a file, you won’t be able to delete this in your Online Services account. Files are fully …
Can I manually enter my employee data?
Enter data is one of the ways of sending employee details and pension contributions to us. The alternative to this is …
Can The People’s Pension assess my employees and how do I use your assessment tool?
The People’s Pension can assess your employees, suggest auto-enrolment statuses, and calculate contributions within the ‘submit employee data’ section of …
Can you change my pay reference period (PRP) dates?
It may be possible to change your pay reference period (sometimes called ‘pay period’) dates. If this is the first …
Do you accept pension contributions for employees over 75, and how do I submit these on my data file?
Auto-enrolment doesn’t apply to workers aged 75 or over. The tax relief benefits of saving into a pension scheme stop at age 75. You shouldn’t …
How do I add my employees’ missing National Insurance (NI) numbers?
To provide us with missing NI numbers for your employees you should follow the steps below: Log into your Online …
How do I change my company name?
You won’t be able to change your company name within your Online Services account, as we need to make some …
How do I match the columns in my data file during file upload?
When you submit your data through file upload on our website, we’ll ask you to match the columns in your …
How do you deal with emailed opt-out notices received after the opt-out period?
We treat these as requests to leave the pension scheme and stop making contributions. This is also known as ceasing …