Help and support

Search our knowledge base for answers

Direct Debits

Where do I send my Direct Debit instruction and proof to?

You can send your Direct Debit mandate along with evidence of the bank account. This could be a copy of …

View full answer >>

Why is the amount being collected by direct payment different from my file total?

If there’s a credit amount on the account we’ll deduct this from the suggested payment amount to be taken.

View full answer >>

The name of the Direct Debit mandate signatory is incorrect. Can this be changed?

Yes. Complete a new Direct Debit mandate and return it to us. A Direct Debit mandate form is available in …

View full answer >>

Why hasn’t my Direct Debit payment come out for this period, even though this was set up when our company joined The People’s Pension?

If the person who set up the employer online didn’t have the authority to sign the Direct Debit, an original …

View full answer >>

My account says there’s no Direct Debit set up but I sent this to you a while back. What do I do?

If it’s been more than two weeks since you sent in the original Direct Debit form, please send us another …

View full answer >>

I’ve set up a Direct Debit but it isn’t active and when I try to make a payment no bank details exist. What do I do?

Where the person who set up the company online didn’t have the authority to sign the Direct Debit, an original …

View full answer >>

How do I change the Direct Debit mandate details?

A Direct Debit mandate form is available in the ‘view documents’ section of the account in Online Services. Complete this …

View full answer >>

How do I cancel a direct payment?

You’re unable to cancel a direct payment via Online Services and so you’ll need to contact us. We won’t be …

View full answer >>
Page Options:

Direct Debits

Where do I send my Direct Debit instruction and proof to?

You can send your Direct Debit mandate along with evidence of the bank account. This could be a copy of …

View full answer >>

Why is the amount being collected by direct payment different from my file total?

If there’s a credit amount on the account we’ll deduct this from the suggested payment amount to be taken.

View full answer >>

The name of the Direct Debit mandate signatory is incorrect. Can this be changed?

Yes. Complete a new Direct Debit mandate and return it to us. A Direct Debit mandate form is available in …

View full answer >>

Why hasn’t my Direct Debit payment come out for this period, even though this was set up when our company joined The People’s Pension?

If the person who set up the employer online didn’t have the authority to sign the Direct Debit, an original …

View full answer >>

My account says there’s no Direct Debit set up but I sent this to you a while back. What do I do?

If it’s been more than two weeks since you sent in the original Direct Debit form, please send us another …

View full answer >>

I’ve set up a Direct Debit but it isn’t active and when I try to make a payment no bank details exist. What do I do?

Where the person who set up the company online didn’t have the authority to sign the Direct Debit, an original …

View full answer >>

How do I change the Direct Debit mandate details?

A Direct Debit mandate form is available in the ‘view documents’ section of the account in Online Services. Complete this …

View full answer >>

How do I cancel a direct payment?

You’re unable to cancel a direct payment via Online Services and so you’ll need to contact us. We won’t be …

View full answer >>