Direct Debits

How do I change the Direct Debit mandate details?

A Direct Debit mandate form is available in the ‘view documents’ section of the account in Online Services. This should …

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I’ve set up a Direct Debit but it isn’t active and when I try to make a payment no bank details exist. What do I do?

Where the person who set up the company online didn’t have the authority to sign the Direct Debit, an original …

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My account says there’s no Direct Debit set up but I sent this to you a while back. What do I do?

If it’s been more than two weeks since you sent in the original Direct Debit form, please send us another …

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The name of the Direct Debit mandate signatory is incorrect. Can this be changed?

Yes. Complete a new Direct Debit mandate and return it to us. A Direct Debit mandate form is available in …

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Where do I send my Direct Debit instruction and proof to?

You can send your Direct Debit mandate along with evidence of the bank account. This could be a copy of …

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Why is the amount being collected by direct payment different from my file total?

If there’s a credit amount on the account we’ll deduct this from the suggested payment amount to be taken.

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