File upload

Can I delete the file I just uploaded?

Once you’ve uploaded a file, you won’t be able to delete this in your Online Services account. Files are fully …

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How do I match the columns in my data file during file upload?

When you submit your data through file upload on our website, we’ll ask you to match the columns in your …

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The AE worker group ID doesn’t match my data file. What do I do?

If your worker group ID doesn’t match your payroll, the quickest way to resolve this is to change this to …

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What’s file upload and how does it work?

File upload is a way of sending us your employee data. A file contains employee data and contribution amounts and …

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When do I send you my employee data?

When you sign up, you’ll choose the date you want to start making contributions from (also called the pay period …

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Why does file upload say there’s a new starter when there isn’t?

When you submit your employee data, our system checks against what’s previously submitted and tries to identify new starters. If …

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