Once you’ve uploaded a file, you won’t be able to delete this in your Online Services account. Files are fully processed within 10 minutes, allowing you to submit multiple files in a day.
However, if you contact our support team, they can look into investigating if your file can be deleted for you.
You may want to delete a file if you have:
- greatly overpaid contributions
- greatly underpaid contributions
- included an employee on the file who has now left the company.
If payment for the contribution is processing or has cleared, we may not be able to delete your file. If you’re looking to delete the file due to incorrect contributions, you can add any missed contributions or subtract overpaid contributions on your next file submission.