I’m trying to upload my file but it says there are potential new scheme members. There aren’t any so why is this happening?

This could be because the employee’s unique identifier or dates of birth on the file don’t match previously supplied information for the employees listed.

Please check what details we hold in the ’employees details section’ of Online Services and compare it to the error report.

Further assistance can be found using the on-screen help icon.

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 Employers 6 people found this helpful