Why does file upload say there’s a new starter when there isn’t?

When you submit your employee data, our system checks against what’s previously submitted and tries to identify new starters. If any of the employee data has changed, for example their unique identifier or date of birth, then we’ll ask if this is a new scheme member.

Please check what details we hold in the ’Employees details section’ of Online Services and compare it to your data file. If you’ve updated a date of birth for example, we may suggest a match. You can just select ‘match’ for these members.

If any of the details in your data file are incorrect, you should cancel, amend the data and send to us once again.

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