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Browse help & support for: Employers & AdvisersMembers & Employees

Signing up to The People's Pension

How do I log out of Online Services?

To log out of Online Services, simply select ‘Logout’ from the grey menu on the left of your screen.  

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I want to benefit from payroll integration, what do I need to do?

You’ll need to contact your payroll software provider about their integrated solution. If they don’t have one, you can continue …

View full answer >>

How does Pensionsync work?

The payroll software provider does the payroll run. The employee data file is automatically sent to pensionsync Pensionsync run The …

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How do I set up this integrated payroll solution?

You’ll need to contact your payroll software provider. The payroll integration list (below) shows which payroll software providers currently offer …

View full answer >>

What’s payroll integration?

Essentially, it’s the automated delivery of employee data to pension providers without the need for manual uploads. We’ve partnered with …

View full answer >>

My password to log on has been reset, but I still can’t log in?

Contact us via email at support@bandce.co.uk to request new login information.

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What do I do if I’ve forgotten my user ID?

If you’ve forgotten your user ID, contact us via email at support@bandce.co.uk to request new login information.

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What do I do if I’ve forgotten my security word?

If you’ve forgotten your security word, contact us via email at support@bandce.co.uk to request new login information.

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What do I do if I’ve forgotten my password?

You can reset your password by clicking the ‘Forgotten your password’ link on the Account Login page. We’ll ask you …

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I’m an adviser and can’t login to access accounts?

If you’ve forgotten any of your login details, contact us via email at support@bandce.co.uk to request new login information.

View full answer >>
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Signing up to The People's Pension

How do I log out of Online Services?

To log out of Online Services, simply select ‘Logout’ from the grey menu on the left of your screen.  

View full answer >>

I want to benefit from payroll integration, what do I need to do?

You’ll need to contact your payroll software provider about their integrated solution. If they don’t have one, you can continue …

View full answer >>

How does Pensionsync work?

The payroll software provider does the payroll run. The employee data file is automatically sent to pensionsync Pensionsync run The …

View full answer >>

How do I set up this integrated payroll solution?

You’ll need to contact your payroll software provider. The payroll integration list (below) shows which payroll software providers currently offer …

View full answer >>

What’s payroll integration?

Essentially, it’s the automated delivery of employee data to pension providers without the need for manual uploads. We’ve partnered with …

View full answer >>

My password to log on has been reset, but I still can’t log in?

Contact us via email at support@bandce.co.uk to request new login information.

View full answer >>

What do I do if I’ve forgotten my user ID?

If you’ve forgotten your user ID, contact us via email at support@bandce.co.uk to request new login information.

View full answer >>

What do I do if I’ve forgotten my security word?

If you’ve forgotten your security word, contact us via email at support@bandce.co.uk to request new login information.

View full answer >>

What do I do if I’ve forgotten my password?

You can reset your password by clicking the ‘Forgotten your password’ link on the Account Login page. We’ll ask you …

View full answer >>

I’m an adviser and can’t login to access accounts?

If you’ve forgotten any of your login details, contact us via email at support@bandce.co.uk to request new login information.

View full answer >>
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