Payments
Can I transfer the credit on my account to my bank account?
Your account balance may be in credit – either due to a refund of contributions for employees that have opted …
How do I add or change my Direct Debit details?
To change your Direct Debit details, please download and complete a new Direct Debit mandate. One can be found in …
How do I cancel a direct payment?
You’re unable to cancel a direct payment via Online Services, but get in touch and we’d be happy to help. We …
I’ve sent back my Direct Debit mandate, when do you take the first payment?
Your Direct Debit will be active after 12 working days. If there’s a payment outstanding, we’ll take it then. If …
What is the automated collection payment method?
Automated collection means we’ll automatically collect your pension contributions on or immediately after the date you’ve chosen. You can turn …
Where do I send my Direct Debit instruction and proof to?
You can send your Direct Debit form along with proof of the bank account by email to kyc@peoplespartnership.co.uk though please note, …
Why hasn’t payment for pension contributions been taken?
If we’ve not taken payment yet, and you’ve submitted pension contributions, there could be a few different reasons why this …