Claiming your pension pot
How long will it take to receive my pension money?
Once you’ve let us know you want to take your savings by submitting the relevant forms (either online or by …
Why do I need to complete a risk warning questionnaire?
Due to regulations we have a duty to ask you to consider a number of risk factors when you access …
Why have I been taxed and why is it so much?
Under HM Revenue & Customs (HMRC) rules, pensions are classed as earned income and have to be taxed under Pay …
Can I contact HM Revenue & Customs before the end of the tax year, so that they can consider my tax position immediately?
Yes, you must complete one of the following relevant forms available from www.gov.uk/claim-tax-refund/you-get-a-pension: Form P50Z if you have no other income …
I’ve been made bankrupt – what would happen to my pension?
If you’ve been declared bankrupt on or after 29 May 2000, your pension pot is protected against any claim by …
I’m accessing my pension, what do you require to verify my identity?
To verify your identity, we require evidence of your bank account which could be either a copy of a bank …
Where can I find my customer number?
Your customer number is a 7 or 8-digit number. When your employer signed you up to The People’s Pension, we’d …
Can details of my pension pot be disclosed to a third party (IFA, spouse etc)?
Details of your pot can only be given to a third party where you’ve given your authority. If anyone other …
Where do I send my pension claim form?
If you have a vulnerability or disability which stops you from being able to request to take your pension money …