I’m looking to make a claim, what do you require to verify my identity?


To verify your identity we require evidence of your bank account which could be either a copy of a bank statement (PDF version is acceptable), paying-in slip or void cheque (marked as cancelled). We require proof of identity which could be a copy of your passport, or driving licence (if you’ve changed name we need your marriage/civil partnership certificate). We may also use an electronic verification service through SmartSearch to help us verify your identity. This check will be visible on your credit file, but won’t affect your credit rating.

If the electronic check doesn’t provide us with satisfactory evidence, we may ask you for further proof, such as a recent utility bill. This evidence is essential and is required by law to ensure we comply with the Anti-Money Laundering Regulations.

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