I’m accessing my pension, what do you require to verify my identity?

To verify your identity, we require evidence of your bank account.

For this, we need a copy of a full bank statement (dated within the last 3 months). The statement must show your name, account number, sort code and the heading of your bank. It must include all pages and show your current address. We can’t accept a document that has pages missing or where information has been obscured (eg, transactions blocked out).

We can’t accept screen shots or printouts of online statements. If you bank online, you can download a copy of your bank statement as a PDF file and send it to us. If you need help with this, please contact your bank.

We require proof of identity which could be a copy of your passport, or driving licence (if you’ve changed name, we need your marriage/civil partnership certificate). We may also use an electronic verification service through SmartSearch to help us verify your identity. This check will be visible on your credit file but won’t affect your credit rating.

When we receive an original document, such as driving licence, birth/marriage certificates, and passport for example, we’ll return them to you recorded delivery. When we receive original documents such as bank statements, bills and pay slips etc, these will be returned first class to you.

If the electronic check doesn’t provide us with satisfactory evidence, we may ask you for further proof, such as a recent utility bill. This evidence is essential and is required by law to ensure we comply with the Anti-Money Laundering Regulations.

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