Claiming your pension pot

I’m moving overseas – how do I claim my pension?

  We can’t pay pensions into an overseas bank account – we’ll need to make any payment to you into …

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I live abroad – what are the tax implications of claiming my pension?

  You may have to pay UK tax on your pension.  You may also have to pay tax in the …

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How do you pay me if I don’t have a bank/building society or post office account?

  You must have a bank/building society or post office account in order for us to pay benefits to you.  …

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I’ve entered incorrect bank details when I made a claim online and the payment bounced, what do I do?

  Please send us evidence of your bank account such as a bank statement or paying-in slip. On receipt we’ll …

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I’d like to make a claim but am unable to sign paperwork due to illness/injury, what should I do?

  If your claim is for under £10,000 please contact us as we may be able to process your claim …

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I haven’t got a driving licence or passport – what other ID will you accept?

  We can’t accept any other form of identification, and will be unable to process the claim without this essential …

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Can you pay me my claim as a cheque?

  No, claims can only be paid directly into your bank account.

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Can you pay my money into my post office account?

  We can pay claims to most post office accounts but you should check with the post office if you’re …

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How long does it take to process my claim?

  Our service level is to process any claim within 7-10 working days.

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Why do I need to complete a risk warning questionnaire?

  Due to regulations we have a duty to ask you to consider a number of risk factors when you …

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