File upload
Can I delete the file I just uploaded?
Once you’ve uploaded a file, you won’t be able to delete this in your Online Services account. Files are fully …
How do I match the columns in my data file during file upload?
When you submit your data through file upload on our website, we’ll ask you to match the columns in your …
How do I submit pension contributions for employees over 75 on my data file?
You may see a file error during the upload process when you try to submit contributions for an employee who …
The AE worker group ID doesn’t match my data file. What do I do?
If your worker group ID doesn’t match your payroll, the quickest way to resolve this is to change it to …
What is an auto-enrolment (AE) date, scheme join date and opt in date, and when should I include them in my data file?
Auto-enrolment (AE) dates: The AE date is the date the employee has been assessed and becomes eligible to join the …
What’s file upload and how does it work?
File upload is a way of sending us your employee data. A file contains employee data and contribution amounts and …
When do I send you my employee data?
When you sign up, you’ll choose the date you want to start making contributions from (also called the pay period …
Why does file upload say there’s a new starter when there isn’t?
When you submit your employee data, our system checks against what’s previously submitted and tries to identify new starters. If …