Frequently asked questions

We’re here to help you get the most out of your pension. You can find lots of information as well as manage your pension account online. We’ve gathered up our most common questions to lend you a helping hand.

I’m a member of The People’s Pension, how do I find out the answers to my questions?

How to find the information you’re looking for

If you have a question, you can:

  • Use your account to manage your pension
  • Search for the information on our website, explore our online help and support or see the list of helpful links below
  • Contact us if you can’t find the answer to your question in your account or on our website
Explore your account

In your online account, you can:

  • Manage your pension
  • Tell us who your beneficiaries are
  • Check your pension pot value and recent contributions
  • View your annual statement

Set up your online account Log into your online account
Set up your online account Log into your online account

Common questions about getting into your account:

Manage your pension on the move

Keep track of your money wherever you are using The People’s Pension app.

More about the app
More about the app

Paying your pension contributions

Payments made into a pension are called contributions. With a workplace pension, like The People’s Pension, contributions normally come from 3 sources: the employee, the employer and the government. As an employee, you can always increase your pension contributions if you want to.

Finding out more about your pension and its performance

The People’s Pension has helped over 6.5 million members, from 100,000+ different employers, to save more than £25 billion for their future.

Transferring or combining your pensions

If you’ve worked for more than one employer, chances are you’ll have more than one pension.

But it’s quick and easy to combine your old pensions into your pot with us.


Taking your pension savings

Remember to think carefully before accessing your pension savings, as hasty decisions could have a big impact on your future.

You can normally start taking money out of your pension pot from your normal minimum pension age. But remember you’ll receive only the current value of your pension pot. So, if you access your pension savings now, you might miss out on any increases in value in the future if markets recover. It’s a good idea to focus on your needs in the long term rather than on current events, and to take advice before making decisions.

If you’re experiencing financial difficulties, it’s worth exploring any other savings you might have before taking your pension savings and looking at what other sources of support are in place. More information can be found on the MoneyHelper website. MoneyHelper also has a debt advice locator tool to help you find out where you can go to get free debt advice.



Be aware of pension scams

There are people out there with a variety of tricks up their sleeves to try and hook you into transferring your pension funds into bogus schemes.

If something seems too good to be true, chances are it is. Read up on how to spot pension scams before making any decisions.

And remember that we will never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.

How to spot pension scams

Get guidance and advice

Choosing what to do with your pension savings is an important decision, so you may want to seek advice or guidance before you decide.

We recommend that you get guidance from Pension Wise about your options. And if you don’t have a financial adviser already, you can find one in your area by visiting the Unbiased website.

Plus there are lots of other places you can get pensions guidance and advice too…

Your guidance and advice options


Managing your account

Log in or set up your account to find out about your account with us and manage your details.

Online help and support

You can search our content or use the list of helpful links above to find the answer to your question.

How to contact us

Get in touch if you can’t find the answer to your question.