Your member information

You’ve probably received a letter or email saying that your employer has chosen The People’s Pension as your company’s workplace pension scheme. 

Joining The People’s Pension

Joining a workplace pension scheme is a good thing as your employer pays contributions into your pension too.

We’ll send you all the details you need to keep track of your pension.

Keep a look out for this information because it’ll tell you how to set up your Online Account. This is a great way to see how much you’ve saved and how much money you can expect back when you retire.

How to set up your Online Account

It’s quick and easy and you only need to do this once.

3 simple steps

Step 1:

Step 2:

Enter your details. You’ll need:

  • your National Insurance number – you’ll find this on your payslip
  • your customer number – this is on your joiner letter
  • your personal email address and mobile number.

Once you’ve entered all your details, click ‘Next’ and we’ll send you an activation email, so you can verify your details are correct. The email should arrive immediately.

Step 3:

Click on the link in the email to complete the final step.

We keep your details safe and secure.

We’ll ask you to set up your password and memorable word. You’ll need these every time you log on.

Keep this information as safe as you would your online banking details. We will never ask you for this information over the phone.

Check out our video about setting up your Online Account:

What you can do in your Online Account

You’re all set up! Explore your Online Account today – here’s what you can do:

Tell us who your beneficiaries are

We don’t get to keep your money if you die before you retire. Instead, you can share it with the people or charities you love most.

More about what happens to your pension savings when you die 

Combine your pension pots

By combining your savings into one single pot it may save you money on fees and charges, as well as helping you with your retirement planning.

More about combining your pension savings into one pot 

Choose how to invest your pension pot

When you join The People’s Pension, we’ll invest your savings into the ‘balanced’ investment profile unless you tell us otherwise. You can switch out of this investment profile into another one, or even choose your own set of funds if you want to at any time.

Find out more about your investment choices

Review and change your selected retirement age

We’ll send you the right information nearer the time that you intend to access your pension savings, to help with your retirement planning.

As a rule we use the State Pension age as your retirement age, but you can change this if you like.

Changing your selected retirement age or your date of birth could affect where your pension savings are invested. For example, if you decide to delay when you take your pension savings, they will be moved further back on the glidepath and into higher-risk funds.

Update your personal contact details

It’s important to keep your contact details up to date, including your personal email address, mobile number and date of birth.

View your annual pension statement

We’ll send you an email each year when it’s ready to view.

Learn about your pension

One you’ve read your joining information and you’re happy with it all, you can leave it up to us to manage your pension.

Your employer will start paying into your pension pot soon and these payments, plus the contributions you make and any tax relief from the government, will build up in your pot for you to use when you retire.

We’ll invest this money in the ‘balanced’ investment profile and assume that you’ll want to take your retirement pension at the State Pension age.

If you prefer, you can decide for yourself:

  • where to invest
  • when to take your pension from the age of 55 (proposed increase to age 57 from 2028), or
  • how much to save.

Saving into a workplace pension is a great opportunity to start making your retirement plans a reality.

Check how much to save for retirement

You can use our calculators to check how long your pension savings might need to last for, and how much you might need to live on – to help you work out how much you need to save.

Go to the calculators

Your pension belongs to you – and only you

So, what do you need to know? First off and most importantly, this pension account belongs to you, not your employer and not us.

It may feel like money is being taken out of your regular wage never to be seen again, but actually, that money is still yours and you’ll be able to access it when you retire.

Until then, you can keep track of how it’s growing in your Online Account.

Your pension is safe

Your pension is your money.

So to keep your pension pot safe, it’s held in trust. This means it’s completely and legally separate from both us and your employer.

If any company looking after your pension becomes insolvent, new administrators, trustees or investment managers would be appointed to replace them.

Your personal pension account will simply carry on as normal.

Read more about the security of your savings

Pension costs and charges

We make one simple charge for managing your money and administering your account.

We deduct 0.5% of the value of your personal account each year. This works out as 50p for every £100 in your account. So if you have £1,000 invested, we will charge you £5 each year.

Thankfully you don’t need to work out your charges separately, because we take them into account in the unit price.

Read more about information on costs and charges for members of The People’s Pension.

Leaving your employer

If you leave your current employer or decide to stop contributing in to your pension pot, your pension savings will remain with The People’s Pension (further information is available on request).

Even if you move jobs you can keep paying into The People’s Pension. Your former employer will no longer contribute, but your new employer may.

However, you can carry on contributing even if your new employer doesn’t or if you become self-employed. Simply download a Direct Debit form or login to your Online Account to get a form.

You may be able to transfer your pension pot to another registered pension scheme. We do not charge for transfers out of The People’s Pension.

If you leave but then come back to The People’s Pension in the future

We’ll reactivate your existing pension pot and make sure any new contributions go into that. You’ll only ever have one pension pot with us.

Leaving The People’s Pension

You can leave at any time. You don’t have to be part of your workplace pension. But if you leave, your employer may stop making payments to your pension as well.

If you opt out within a month of the date on your joiner information, you’ll normally get a full refund of any payments you’ve made during that time.

If you leave after this, you probably won’t. Instead, the payments you’ve made will remain invested in your personal pension account and you’ll be able to access this when you retire.

If you were enrolled in The People’s Pension, but decided to leave

You can re-join. Just write to your employer to request to re-join the scheme and we will re-activate your personal account.

This means you’ll start saving again into the same pension fund, so all your savings stay together.

How we look after your money

The People’s Pension is governed by a board of experienced,  professional  independent corporate trustee directors who put the interests of members, not providers, first.

You can rest assured members’ interests lie at the heart of everything we do.

Read more about the security of your savings

Good scheme governance

The independent corporate trustee has responsibility for looking after all aspects of the scheme. The trustee will ensure that the scheme is run in the best interests of its members, and in accordance with the scheme rules and the law.

The trustee is also responsible for making sure the investment options are appropriate and the administration is first class.

Meet The People’s Pension Trustee

Investment performance

One of the key factors affecting the income you get from your pension account is investment performance.

The performance of your pension funds really does matter as it directly affects the income you get in retirement. It’s important to ensure you have sufficient resources to see you through your retirement years. And remember, we cannot predict how long we will live!

The scheme trustee and investment specialists regularly look at how the available funds are doing. If something needs changing they’ll change it. The trustee can’t tell you which investment is best for you, but they will do their best to make sure whichever investment you choose is performing as well as it can.

Of course, past performance is no guide to the future, but you should aim to make your investments work as hard as possible.

More information on costs and charges for members of The People’s Pension.

Statement of Investment Principles

The People’s Pension Trustee Limited has published a Statement of Investment Principles (SIP). It’s available for anyone to view and will help you to fully understand the trustee’s role.

Download: The People’s Pension Statement of Investment Principles


The People’s Pension doesn’t stand still.

The scheme trustee will ensure that it continues to deliver what its members need and want from their pension scheme. It’s part of their duties as trustee of The People’s Pension.

Helping you settle any concerns

If you’re unhappy with our service, we will listen and deal with your concerns fairly and promptly.

Internal Dispute Resolution Procedure

We expect to be able to resolve any concerns informally through our UK-based telephone helpline. If, after speaking to a member of the team and going through our internal process to raise any concerns, you still feel the matter has not been resolved satisfactorily, you can use our Internal Dispute Resolution Procedure (IDRP).

This is a normally a formal two-stage process and is available to you if a complaint becomes a dispute that needs to be resolved.

If you wish to use the IDRP, you can contact our Customer Service Manager to request a form.

The Pensions Advisory Service

The Pensions Advisory Service (TPAS) is an independent organisation providing free advice to pension scheme members and their beneficiaries.

You can contact TPAS at any point with pension questions or issues you’ve been unable to resolve with the Trustee of the Scheme.

The Pensions Advisory Service, 11 Belgrave Road, London SW1V 1RB

The Pensions Ombudsman

Disputes can be referred to The Pensions Ombudsman who may investigate and determine any complaint or dispute in fact or law in relation to a pension scheme.

You can make an application online 

The Pensions Ombudsman, 10 South Colonnade, Canary Wharf, London, E14 4PU

The Pensions Regulator

The Pensions Regulator may intervene in the running of the schemes where trustees, employers or professional advisers have failed in their duties.

The Pensions Regulator, Napier House, Trafalgar Place, Brighton BN1 4DW

Opting out of your workplace pension

After you’ve been enrolled in The People’s Pension you can leave at any time if you want to (but you can lose money). Think carefully before opting out.

Wait – are you sure you want to opt out?

If you opt out of your workplace pension, you’ll miss out on extra ‘free’ money your employer and the government put towards your pension.

To find out more about your pension with us, download your member booklet.

How to opt out of your pension

Go to ‘Sign Up’ in the top right-hand corner of our website, then select ‘opt out’ and follow the instructions.

Note: You won’t need to set up your Online Account to do this. But you’ll need to have:

  • your customer number (you can find this on your joining letter or email)
  • your date of birth
  • your National Insurance number.

Automatic enrolment regulations allow you the right to opt out of the scheme during the ‘opt-out period’ – normally one calendar month from the date on your ‘new joiner’ information.

If you opt out in this period you’ll receive a refund of your contributions from your employer. Please note that if you leave your employer after you have been enrolled and had contributions deducted but before you have completed a valid workplace pension opt-out form, the automatic enrolment regulations do not allow your contributions to be refunded.

If this happens your account remains with The People’s Pension, but you can decide to stop contributing.