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The People's Pension Logo
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  • Home
  • About your pension
    • Workplace pensions
      • Auto-enrolment
      • New to employer pension duties?
      • Workplace pension contributions
      • Minimum contributions are going up
      • Your member information
      • Pension transfer
      • Pension tax
      • Salary sacrifice
      • New pension rules
      • Re-enrolment
      • Investments
    • Retirement planning
      • How you can take your pension money
      • When can you take your pension money
      • What happens to your pension savings when you die
      • Calculators
      • Compare your options at retirement
      • How to avoid pension scams
  • Who we are
    • About us
      • The People’s Pension Trustee
    • Why The People’s Pension?
      • Compare pension providers
  • Help and support
    • Supporting you
      • Knowledge base Q&A
      • Resource library – top resources
      • Jargon buster
      • Information in other languages
      • Guidance and advice for members
      • Calculators for members
      • How The People’s Pension works with payroll
      • Communications toolkit for employers
      • Support for employers
      • Support for advisers
    • Get in touch
      • Contact us
  • Home
  • About your pension
    • Workplace pensions
      • Auto-enrolment
      • New to employer pension duties?
      • Workplace pension contributions
      • Minimum contributions are going up
      • Your member information
      • Pension transfer
      • Pension tax
      • Salary sacrifice
      • New pension rules
      • Re-enrolment
      • Investments
    • Retirement planning
      • How you can take your pension money
      • When can you take your pension money
      • What happens to your pension savings when you die
      • Calculators
      • Compare your options at retirement
      • How to avoid pension scams
  • Who we are
    • About us
      • The People’s Pension Trustee
    • Why The People’s Pension?
      • Compare pension providers
  • Help and support
    • Supporting you
      • Knowledge base Q&A
      • Resource library – top resources
      • Jargon buster
      • Information in other languages
      • Guidance and advice for members
      • Calculators for members
      • How The People’s Pension works with payroll
      • Communications toolkit for employers
      • Support for employers
      • Support for advisers
    • Get in touch
      • Contact us

Help and support

Search our knowledge base for answers

What if I make a mistake and use the wrong bank account details?

If incorrect bank details are used please contact us as soon as possible by email at support@bandce.co.uk or call us on 01293 586666 option 2.

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 Employers

Related questions

What is the automated collection payment method? »

What are the opening times for Employer Online Services (EOS)? »

How can I make a payment? »

How does an employer pay the initial one-off set-up charge? »

When will the payment be coming out? »

I’ve sent back my Direct Debit mandate, when do you take the first payment? »

Can an employer select what date the payment comes out of their bank account? »

When does the payment need to be made by? »

Do pension contributions need to come from a bank account in the name of the company or the company owners? »

Why is there no facility on my account to repay back monies to our bank account? »

Why is my balance a minus figure when I’ve requested payment to be taken? »

I’m being advised that action is required as there’s a debt on my account and payment is due. What do I do? »

How do I check if you’ve received my payment? »

Can you accept a one-off payment for an employee once we’ve set up the scheme? »

Will you allow individual members to make an additional payment by cheque? »

The People's Pension Logo

The People’s Pension is a flexible and portable workplace pension, designed for people, not profit.


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Latest news


  • Project to help the unemployed into the construction sector wins £20,000 Mowlem Award »
    16th Dec 2020
  • B&CE Charitable Trust Occupational Health Research Award 2020/21 is launched »
    2nd Dec 2020
  • B&CE Charitable Trust launches Mowlem Award 2020 »
    17th Sep 2020

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