I’m being advised that action is required as there’s a debt on my account and payment is due. What do I do?

Payment may not have been collected yet or the Direct Debit wasn’t set to collect when the file was uploaded.

Check the ‘make a payment’ section of Online Services to identify all outstanding payments and the date on which they’re due to be collected. If you’ve recently sent us your pension data directly through your payroll, please note that your balance will not update until the following day.

If you’re using our automated collection service we’ll collect all outstanding amounts on the day you’ve asked us to. If you submit employee date within five days of your collection date, please note we won’t be able to collect this until the following month.

If you’ve a payment waiting to be collected, you can ignore this message. Once we’ve received payment, this message will be removed.

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