Supporting everyone equally
We’re here to offer help, guidance and resources to meet everyone’s needs.
Our commitment to inclusive support
We’re committed to helping you plan for later life by tailoring content, communications, and services to your needs, whatever your circumstance.
Our Customer Support Working Group ensures all our teams have the tools and training to provide effective support.
As a member of the Plain Language Commission, we keep things clear so you can understand financial products and make confident decisions.
Accessible communications
Documents in other formats
If you’d prefer your documents in braille, large print or audio, we’re happy to help. Just give us a call on 0333 230 1399 or contact us online to request what you need.
At the moment, we can only provide this service for key member information.
Talking to us over the phone
If you find it difficult to hear or speak over the phone, you can use BT’s Relay UK – a free app that helps you communicate with us using text. It works on mobiles and tablets, making phone calls more accessible
Customise the People's Pension website
You can personalise how you view or listen to our website with the Recite Me accessibility tool. It includes text-to-speech, reading support and colour adjustments to make accessing information easier.
Select ‘Accessibility’ in the menu at the top of the screen to get started.
Information in other languages
If English isn’t your first language, we’ve got you covered. Key member information is available in Polish, Spanish and Romanian to help you.
Life events
We understand that life can take unexpected turns – whether it’s coping with bereavement, facing a serious or terminal illness, or dealing with job loss. During these times, it’s important to know you’re supported.
We’re here to offer guidance, resources and support to help you manage your pension and financial wellbeing through difficult circumstances.
Making a power of attorney
A Power of Attorney is a legal document that lets someone you trust make decisions on your behalf – including choices about your health, care, finances, and property. It can be set up for any length of time and is especially helpful during periods of vulnerability.
It’s a reassuring way to ensure your affairs are looked after by someone who understands your needs. Read more about making a power of attorney and the different types.
Serious or terminal illness
If you’re suffering from a long-term health problem or terminal illness, you may be able to access your pension savings before the usual minimum age of 55 (rising to 57 in 2028).
For more information you can read our FAQ What happens to my pension pot if I’m suffering from ill health? Or read more about lump sum allowances.
What happens to your pension when you die
If you’re wondering what happens to your pension savings when you die, you can find out more about how your pension can be passed on to your beneficiaries. For those experiencing loss, you can also contact our bereavement team for personal support and guidance.
Money worries
We’ve created practical tips to help you keep your pension on track – even when facing financial challenges.
You can find helpful tips and resources on our financial wellbeing page, including advice on budgeting, saving, and managing your pension during difficult times. We’ve also partnered with nudge, a trusted financial education platform – offering practical, inclusive education that’s personalised to you.
You may find our article on paying into your pension when times are tough to be useful.
Health and wellbeing
Your wellbeing matters. Life’s challenges can take many forms – including mental health challenges. If you’re struggling, it’s important to know that help is available. We’ve signposted trusted organisations who offer free, confidential support when you need it most.
- Mind
Offers advice and support for anyone experiencing mental health problems, with resources to help you feel more in control. - Rethink Mental Illness
Provides practical help and information for people living with mental health conditions. - Samaritans
Available 24/7 to talk if you’re feeling overwhelmed, distressed, or just need someone to listen. - SANE
Offers emotional support and guidance for people affected by complex or long-term mental health issues.
Digital inclusion
Good Things Foundation
We’ve partnered with the Good Things Foundation to help more people get online and build digital confidence. Many individuals still lack access to devices, internet, or the skills needed to use online services – and we’re changing that.
Through the National Device Bank, we’ve donated over 350 laptops so far, giving unused tech a second life and helping people stay connected in a secure, sustainable way.
Help a friend get online
Go to the Foundation’s Learn My Way, which provides free, bite-sized courses to build essential digital skills. Perfect for beginners, available both at local UK hubs and online.
Pension scams
Scammers often target people during times of change or uncertainty. If you’re managing your pension and unsure who to trust, it’s important to stay informed and alert.
We’ve created guidance to help you spot the warning signs and protect your savings. Visit our page on how to be alert to pension scams to keep your pension safe.