Getting started online
After receiving your welcome email or letter, you’ll be able to set up an online account.
You’ll need:
- National insurance number
- Customer number (included in your letter or email)
- Personal email address
- Mobile number
Download our member booklet for everything you need to know about your pension.
Manage your pension online
Once set up, you can:
Update your details
Keep your contact information up to date.
Combine pension pots
You could save on fees and simplify retirement planning by merging pensions.
Nominate beneficiaries
Tell us who you want your pension money to go to if you die.
Taking your pension money
Learn how and when you can access your pension in your online account.
Are you saving enough?
See how saving more could impact your future with our retirement planning calculator.
Our app makes planning your future easy
Whether you want to check your pot, update your details or learn how your pension is invested, you can do it all within The People’s Pension app.

Who we are and what we do
About The People’s Pension
Discover what makes us different from other pension providers
Understanding workplace pensions
Everything you need to know about workplace pensions
Our charges, investments and services
We’re transparent about our charges and how they impact you
Opting out
We understand that there may be reasons why you’d ask to leave your workplace pension. However, there are several things you may want to consider before making that decision. For example, you’ll miss out on free money from your employer and the government. You may also have less of a pension income when you retire.
Discover more about opting out.
Set up online account
Manage your pension with an online account
Understanding workplace pensions
You can access member FAQ in our Knowledgebase.
Contact us
Contact us via online form, phone or post