Financial Ombudsman Service (FOS)

This is where you can complain about a bank, an insurer or a finance company.

  1. First you have to raise a complaint with the company and give them 8 weeks to sort out your problem…
  2. But if you’re not happy after that you may be able to go to the FOS.

Check their website to see why the Vikings are to blame for the word ‘ombudsman’. They’re also responsible for ‘cake’, ‘steak’ and ‘happy’.

Financial Ombudsman Service »

There are lots of ombudsmen. The Pensions Ombudsman (TPO) for example! (The FOS doesn’t cover workplace pension schemes, but TPO does.)