Frequently asked questions
We’re here to help you get the most out of your pension. You can find lots of information as well as manage your pension account online. We’ve gathered up our most common questions to lend you a helping hand.
I’m an employer with an account with The People’s Pension, how do I find out the answers to my questions?
How to find the information you’re looking for
If you have a question, you can:
- log into your Online Services account to manage your pension scheme
- search for the information on our website, check our online help and support or see the list of helpful links below
- contact us if you can’t find the answer to your question in your Online Services account or on our website.
Submitting pension contribution data
Common questions about submitting your employees’ pension contributions to us:
Making changes to your Online Services account
Common questions about making changes to your account set up or the way you submit employee data to us:
Stopping or reducing contributions
Common questions from employers about opting out or reducing contributions:
- Download our opt-out factsheet for what to do if an employee doesn’t want to be part of your pension scheme
- Can employees opt back in if they’ve previously opted out?
- Can you refund an employee opt-out before The People’s Pension refund your account?
- Can an employee reduce their pension contributions?
- If you’re making an employee redundant do you have to take pension contributions from their redundancy pay?
Re-enrolment
Manage your scheme online
Log into your Online Services account to manage your scheme.
Online help and support
You can use the list of helpful links above to find the answer to your question.
How to contact us
Get in touch if you can’t find the answer to your question.