Frequently asked questions

We’re here to help you get the most out of your pension. You can find lots of information as well as manage your pension account online. We’ve gathered up our most common questions to lend you a helping hand.

I’m an adviser for an employer or member of The People’s Pension, how do I find out the answers to my questions?

How to find the information you’re looking for

If you have a question, you can:

  • search for the information on our website, check our online help and support or see the list of helpful links below
  • contact us if you can’t find the answer to your question on or website.

Policy-specific information

For policy specific information, many of your questions can be answered if your client accesses their account online. For example, members will be able to find information on things like:

  • Fund values
  • Investment choices
  • Beneficiaries
  • Selected retirement age
  • Transactions and contributions

It’s quick and easy to get set up – your client simply needs to visit our Manage account page to get started. Members will need their customer number and National Insurance number handy.

Please note only your client is able to access and set up their own account.

Online help and support

You can use the list of helpful links above to find the answer to your question.

How to contact us

Get in touch if you can’t find the answer to your question.