Frequently asked questions
We’re here to help you get the most out of your pension. You can find lots of information as well as manage your pension account online. We’ve gathered up our most common questions to lend you a helping hand.
I’m an adviser for an employer or member of The People’s Pension, how do I find out the answers to my questions?
How to find the information you’re looking for
If you have a question, you can:
- search for the information on our website, check our online help and support or see the list of helpful links below
- contact us if you can’t find the answer to your question on or website.
Information about The People’s Pension
You can find lots of information about The People’s Pension on our website, which should answer most of your questions. For example…
Investments
Common questions from advisers about investments:
- What is the default investment profile with The People’s Pension and what are the investment options for members?
- What investment funds are available through The People’s Pension and where can I see fund performance information?
- Who are the fund managers and what is your approach to responsible investment?
- Where can I see projections for each fund and the correlating growth rates?
- Download the 2020 Defaqto guide to reviewing workplace pension default funds (which is co-sponsored by The People’s Pension)
Charges and features
Common questions from advisers about charges and features:
- What is the member annual management charge (AMC) with The People’s Pension?
- Other costs to the member: transaction costs
- Download The People’s Pension member booklet for more information about features for members
- What are the costs to employers and how do they get set up with The People’s Pension?
- Where do I go to set up or log into my Adviser Centre to access a reduced charge code for my employer client?
- What are the features of The People’s Pension and why should I recommend it to my employer clients?
- Compare The People’s Pension with other master trust workplace pension providers
Policy-specific information
For policy specific information, many of your questions can be answered if your client accesses their account online. For example, members will be able to find information on things like:
- Fund values
- Investment choices
- Beneficiaries
- Selected retirement age
- Transactions and contributions
It’s quick and easy to get set up – your client simply needs to visit our Manage account page to get started. Members will need their customer number and National Insurance number handy.
Please note only your client is able to access and set up their own account.
Online help and support
You can use the list of helpful links above to find the answer to your question.
How to contact us
Get in touch if you can’t find the answer to your question.