What does GDPR cover?

GDPR gives our customers more freedom to control the data we hold about them. They have a right to:

  •  Be informed
  •  Be forgotten
  •  Object to data being held or processed
  •  Correct the information held about them
  •  Portability of their data

But, what does this really mean?

Be informed.

It’s all about transparency. We’ll tell you who in the organisation is the data controller and give you their contact details. This is the person responsible for ensuring data is used and stored correctly.

Our customers have a right to be told about what data we hold on them, how their data is used, why it’s used and who it’s shared with.

Be forgotten.

Our customers have the right to ask for their data to be deleted. But, we may not always be able to do this when we’re required by law to keep information for a certain period of time.


Our customers can object to their data being used for certain purposes or processed in a certain way. This could be, for example, objecting to direct marketing. It’s not always possible for us to follow an individual’s request though – especially where we have a legal obligation.


If we hold inaccurate information about a customer, they have a right to request it’s updated.


Our customers have the right to ask for their data in a portable format so that it could be transferred to another organisation.

If you’re a business and you need help preparing for GDPR, see The Information Commissioner’s website »

Or if you’re a member, there’s some handy information from the European Union »


For more information see What is GDPR?

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