What do I do if I’ve forgotten my password?

You can reset your password by clicking the ‘Forgotten your password’ link on the Account Login page.

We’ll ask you to enter your user ID/email address and two letters from your security word. Then you’ll receive an email with a new temporary password.

On the login page enter your user ID/email address and the temporary password from the email along with two letters from your security word. You can then enter a new password of your choice.

If you’ve forgotten any of your security details, contact us via email at support@bandce.co.uk to request new login information.

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