You can reset your password by clicking the ‘Forgotten your password’ link on the Account Login page.
We’ll ask you to enter your user ID/email address and two letters from your security word. Then you’ll receive an email with a new temporary password.
On the login page enter your user ID/email address and the temporary password from the email along with two letters from your security word. You can then enter a new password of your choice.
If you’ve forgotten any of your security details, contact us via email at firstname.lastname@example.org to request new login information.