Help and support

Search our knowledge base for answers

Useful Links

Doing some of your own research is always a good thing. It will help you feel more confident if you decide to discuss your options with a financial adviser. You can then work together to reach the right decision for you. However, they may charge for their advice, so take a look through the free information resources on this page.

Useful websites

As you get nearer to your chosen retirement date, we’ll be in touch with more information and your pension statement. This will set out how much you have in your pension fund to play with.

The following organisations have information on their websites. They will also send you information if you ask them to do so.


Citizens Advice Bureau

Provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. From April 2015 Citizens Advice Bureau will provide free and impartial face-to-face pensions guidance.


Sets out all the decisions you need to make as retirement approaches and has a range of guides and planning tools on pensions and managing your money in retirement.

Telephone 0300 500 5000


Provides an overview of the basic State Pension and access to the Pension Tracing Service – a free service to help you find a lost pension.

Basic State Pension:

Pension Tracing Service:

Provides a ‘find an adviser’ service – helps you to find a professional financial adviser in your area.

Pick a Retirement Specialist

Pick a Retirement Specialist, a directory of organisations that can help you as you approach retirement. Here you’ll find the type of support you need to help you prepare for your retirement financially.