What communication do you send to employees who leave or retire?

We don’t send any correspondence to leaving employees as we provide all relevant information when they join, and they retain access to their Online Account. However, all ex-employees will continue to receive annual statement information, either through their Online Account or in the post.

We’ll also write to your employees as they approach retirement. Employees will receive a lifestyling letter/email 15 years before their selected retirement age, which relates to their investment funds. If employees are enrolled within this 15-year period, they’ll receive this letter within one year of their enrolment.  Employees will get a retirement pack 6 months before their selected retirement age. However, we’ll also send them reminders as they approach their retirement. These reminders will be sent 6 and 4 weeks before the employees’ selected retirement age.


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