You may end up with 2 different customer numbers because of your employer incorrectly entering your details into our system.

This means that you may not receive the same rebate on your management charge you may otherwise be eligible for if your money was all in the same pot. And you may pay the annual charge twice.

If this is the case, please contact us. We can simply amalgamate your savings so you only have one customer number. There’s no need to do a transfer.

If you have a flexi-access drawdown account in addition to your other savings under the same customer number, they’ll both be taken into consideration when calculating your rebate on your management charge. We don’t apply the annual charge on your flexi-access drawdown account.