The People's Pension

Enhanced contribution checks

Regular checks – every time you submit your data.

The basics – here’s how it works

Why we have contribution alerts

Your worker groups outline what contributions you’ve agreed you’ll pay for that group of employees.

We use this information to check the employee data you send us, and let you know if it doesn’t seem correct. The Pensions Regulator (TPR) requires you pay at least the legal minimum contributions, and contribute what’s outlined in your worker groups.

What will the alerts look like?

Watch our video for an example of the alerts you’ll see, and how to avoid them.

Common reasons for receiving alerts

You’ll receive an alert if the contribution values are lower than expected, based on the contribution percentages set out in the worker groups. The main reasons for this could be:

  1. Your worker group settings and payroll settings don’t match.
    Check your contribution percentages and earnings basis are the same in your worker group settings and payroll.
  2. Your employee is in the wrong worker group.
    Check your employee is assigned to the correct worker group in your online account and in your payroll.
  3. You’ve provided the wrong pensionable earnings.
    Check you’ve provided the correct earnings for the current pay period, not the annual earnings figure, for example.
  4. You’ve made the wrong contributions for family leave.
    You should pay the employer contributions based on the employee’s pay before they went on paid family leave. The employee contributions should be based on the pay they’re actually receiving (for example Statutory Maternity Pay).

Frequently asked questions

What to do next

Review your Online Services

Log in to review your worker group settings.

If you still need help

Get in touch if you still need help, have questions, or are unsure what to do.